Lease Account Coordinator
About The Position
A growing transportation and mobile space solutions company in Eastern Iowa is seeking an in-house customer service and sales support professional. The Lease Account Coordinator takes customer orders, prepares quotes and lease agreements, and coordinates deliveries with the logistics team and drivers. The role communicates by phone and email with contractors, retailers, event organizers, and business owners to help them obtain suitable storage or mobile space units at the right time. It is a full-time, on-site position in Manchester, Iowa, with weekday schedule options. Pay is $23.00–$25.00 per hour, depending on experience.
Requirements
- High school diploma or equivalent.
- 1–3+ years of experience in customer service, inside sales, dispatch, service coordination, rental, or order entry.
- Confidence on the phone and comfort communicating with direct, straight-talking customers and drivers.
- Thick skin and a sense of humor in a fast, busy, hands-on environment.
- Strong attention to detail with pricing, contracts, and customer information.
- Ability to juggle multiple requests without losing track of details.
- Comfort using a computer throughout the day, including Microsoft Outlook, Excel, and Word, and ability to learn new systems quickly.
Nice To Haves
- Experience in equipment rental, trucking, construction, HVAC/plumbing service, or another service-based business.
- Enjoys building relationships and helping customers.
- Naturally organized and detail-oriented.
- Likes taking ownership of work and following tasks through to completion.
- Communicates clearly and professionally.
- Can catch errors and inconsistencies before they become problems.
- Enjoys teamwork while managing individual responsibilities.
Responsibilities
- Answer incoming calls and emails, take orders, and help customers find the right storage or mobile space solution.
- Prepare quotes, lease agreements, and related paperwork accurately.
- Work with the Logistics Operations Manager and drivers to schedule deliveries, pickups, and relocations.
- Keep customers informed about delivery timing, changes, and renewals.
- Enter and maintain customer, lease, pricing, and account information.
- Follow up on open quotes, paperwork, and customer requests.
- Solve problems quickly and route issues to the appropriate people.
- Support sales by converting quotes and identifying renewal or add-on opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
