Lease Up Resident Coordinator
About The Position
The Lease-Up Coordinator (LC) is the first point of contact with residents, responsible for the general management of incoming inquiries for potential and current residents. The LC will assist current residents with maintenance work orders and annual recertifications/renewals, and applicants with processing new applications. This is a temporary role, anticipated to last approximately nine months, designed to support the property's lease-up phase. The LC will demonstrate professional presentation and provide excellent customer service to residents, encouraging long-term tenancy, and extend this high level of customer service to external housing partners.
Requirements
- High School Diploma required
- Excellent interpersonal skills with good sales and customer service skills.
- Excellent verbal and written communication skills.
- Detail-oriented and organized.
- Technology literacy and a solid understanding of operating software.
- Ability to work periodic flexible hours is required.
- Ability to work at property locations within or near transitional neighborhoods.
- Ability to climb stairs, take elevators, bend, squat, reach overhead and lift up to 25 pounds at times.
Nice To Haves
- College degree preferred
- APM a plus
- Yardi experience preferred
- Bi-lingual a plus
Responsibilities
- Greet and assist visitors while handling incoming calls, e-mails and checking phone messages.
- Assist residents and applicants with setting up and completing all tasks in Rent Café including leasing applications and work orders.
- Ensure proper follow-up with resident after work order completion.
- Build inquiry lists for lease-ups prior to lease commencement.
- Assist the Property Managers and Assistant Property Managers with all general management of their assigned communities including working with vendors and the maintenance teams.
- Maintain orderly file rooms; replace move-out file with new resident file, purge expired applications and declined applications in-line with RPM’s Information Privacy and Security Program.
- Practice exceptional customer service, professionalism and safe work practices daily.
- Professional communication and appearance to always be adhered to.
- Partner and work closely with all departments within RPM Development Group.
- Work beyond the narrow and specific job responsibilities to advance the goals of the company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
