Learning Technology Specialist

National Grid • Melville, NY

7d • Hybrid

About The Position

National Grid is seeking a Learning Technology Specialist to maximize the value of its learning platforms and digital learning solutions. The role supports the organization’s evolving learning experience by administering, optimizing, and continuously improving learning technologies. The specialist works with Learning, HR, IT, business stakeholders, vendors, and internal teams to support digital learning initiatives, improve the learner experience, and ensure platforms meet business needs. This is a hybrid position based in Melville, Queens, Syracuse, or Millbury.

Requirements

• Experience administering or supporting Learning Management Systems (LMS) and learning technology platforms.
• Strong technical troubleshooting and problem-solving skills.
• Experience managing system configuration, testing, upgrades, and user support.
• Ability to analyze data, identify trends, and make recommendations for improvement.
• Experience supporting implementation and adoption of digital learning solutions.
• Strong stakeholder management and communication skills, including the ability to work across Learning, HR, IT, and business teams.
• Excellent organizational skills and a high level of attention to detail.
• Experience creating and maintaining system documentation, processes, and user guides.
• Knowledge of learning technologies, digital learning tools, and e-learning standards.
• Experience working with system integrations, reporting, and vendor management.
• Understanding of learning and development processes and how technology can enhance the learner experience.
• Proactive mindset and passion for continuous improvement and delivering a great user experience.
• Ability to work without current or future visa sponsorship.

Responsibilities

• Manage and maintain learning technology platforms and systems.
• Provide expert support and guidance to learners, managers, and stakeholders.
• Configure and test new functionality, system enhancements, and integrations.
• Support implementation of digital learning solutions and technologies.
• Analyze system performance and learner data to drive improvements.
• Create and maintain system documentation, processes, and user guides.
• Work with vendors and internal teams to resolve technical issues and deliver enhancements.
• Identify opportunities to improve the user experience and increase platform adoption.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed