Learning Technology Specialist
About The Position
The Learning Technology Specialist is part of Datadog’s People Technology team and manages and supports the company’s learning ecosystem. The role helps maintain platform stability, optimize learning management system (LMS) operations, and deliver technical solutions that support learning and growth for Datadog employees and partners. The position provides advanced technical support, coordinates incidents with internal teams and external vendors, supports platform releases and improvements, and helps administer and optimize the LMS. It also contributes to automation and AI adoption and supports reviews and integrations across the learning technology stack. Datadog operates a hybrid workplace and values office culture, collaboration, and work-life harmony.
Requirements
- At least 3 years of experience administering or supporting learning technology, HR technology, business systems, or a comparable SaaS platform.
- Bachelor’s degree in business management, information systems, computer science, or a related field, or equivalent practical experience.
- Familiarity with system integrations, APIs, data flows, authentication, and provisioning concepts such as SSO.
- Knowledge of digital-learning and authoring tools, such as Articulate 360, and learning content standards including SCORM.
- Ability to investigate technical issues, identify root causes, and coordinate solutions across internal teams and external vendors.
- Process-oriented approach and ability to produce clear, maintainable documentation.
- Ability to coordinate work across multiple stakeholders, priorities, and timelines.
Nice To Haves
- Experience with Docebo is strongly preferred.
Responsibilities
- Provide Tier 2 and Tier 3 support for complex LMS and learning technology issues, investigate root causes, coordinate resolutions, and document outcomes.
- Maintain the vendor issue log and coordinate incidents across internal and external stakeholders by gathering technical evidence, submitting issue reports, tracking progress, testing fixes, and communicating updates.
- Participate in platform upgrades, release testing, and continuous-improvement initiatives.
- Create and maintain process and technical documentation, testing plans, release notes, and knowledge resources.
- Contribute to adoption of automation and AI capabilities within the learning technology ecosystem.
- Support LMS administration and optimization, including configurations, permissions, enrollments, learning content, reporting, and data quality.
- Coordinate reviews of the learning technology stack and support integrations between the LMS and HRIS, identity management, content providers, reporting platforms, and other learning tools.
Benefits
- Generous and competitive benefits package.
- New hire stock equity (RSUs) and employee stock purchase plan.
- Continuous career development and pathing opportunities.
- Product training to develop an in-depth understanding of Datadog’s product and space.
- Best-in-breed onboarding.
- Internal mentor and buddy program across departments.
- Friendly and inclusive workplace culture.
- Competitive salary and equity package; variable compensation may be included.
- Healthcare, dental, parental planning, and mental health benefits.
- 401(k) plan and match.
- Paid time off.
- Fitness reimbursements.
- Discounted employee stock purchase plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
