Learning Specialist

Fay Servicing, LLC•Farmers Branch, TX

1d•$26 - $36•Hybrid

About The Position

This role proactively supports the deployment of learning experiences that impact how Fay builds people capabilities as a competitive advantage. The Learning Specialist is responsible for the administration of the Learning Management System (LMS) and deployment of online learning. This includes managing the configuration of curriculum, deployment of courses, enrollment of learners within the LMS, troubleshooting, and reporting on all related data. The position also manages the reconciliation of data with UKG and Active Directory. In addition, the Learning Specialist effectively assists in the design, development, and implementation of learning programs at Fay. Key responsibilities include training coordination, managing logistics, developing learning aids, survey management, and enrollment administration. The role manages the collection, reporting, and analysis of all learning programs, processes, participation, and related metrics.

Requirements

Bachelor's degree (or equivalent experience) in Business Management, Human Resources, or related field; High school diploma/GED required.
Previous experience as LMS Administrator, Training Coordinator, Training Support, or similar roles preferred.
Prior experience utilizing project management skills; demonstrated project management experience.
Demonstrated experience in developing training and/or communication materials and collateral.
Working knowledge and interest in training preferred.
Experience with varied feedback/survey tools, methods, and reports preferred.
Proficiency in MS Word, Excel and PowerPoint; experience working with learning or HRIS databases.
Strong verbal and written communication skills.
Strong interpersonal skills.
Advanced organizational skills with the ability to manage multiple projects.
Collaborative work style; high team-orientation.
Open to change; agile; high learning agility.
Strong analytical skills coupled with sound judgement.
Strong problem-solving abilities.
Ability to analyze and interpret data to identify opportunities and propose solutions.
Self-directed; comfortable working with ambiguity and uncertainty.
Strong attention to detail; strong compliance orientation; high quality of work product.
Ability to prioritize; effective time management.
Self-directed; ability to proactively ask questions and surface issues/concerns.
Strong business acumen; strong fiscal and technical aptitude.
High degree of professional maturity, integrity, and ability to maintain confidential data and information.

Responsibilities

Administration of the Learning Management System (LMS) and deployment of online learning.
Managing configuration of curriculum, deployment of courses, and enrollment of learners within the LMS.
Troubleshooting and reporting on all LMS-related data.
Managing the reconcilement of data with UKG and Active Directory.
Assisting in the design, development, and implementation of learning programs.
Training coordination, managing logistics, and developing learning aids.
Survey management and enrollment administration.
Managing the collection, reporting, and analysis of all learning programs, processes, participation, and related metrics.