Learning Technology Specialist
About The Position
National Grid is seeking a Learning Technology Specialist to help maximize the value of its learning platforms and digital learning solutions as the organization evolves its learning experience. The role focuses on administering, optimizing and continually improving learning technologies, while ensuring colleagues have engaging, innovative and user-friendly learning experiences. The specialist will collaborate with Learning, HR, IT and business stakeholders to enhance the learner experience, support digital learning initiatives and ensure platforms meet changing business needs. This is a hybrid role based in Melville, Queens, Syracuse or Millbury.
Requirements
- Experience administering or supporting Learning Management Systems (LMS) and learning technology platforms.
- Strong technical troubleshooting and problem-solving skills.
- Experience managing system configuration, testing, upgrades and user support.
- Ability to analyze data, identify trends and make recommendations for improvement.
- Experience supporting the implementation and adoption of digital learning solutions.
- Strong stakeholder management and communication skills, with the ability to work across Learning, HR, IT and business teams.
- Excellent organizational skills and a high level of attention to detail.
- Experience creating and maintaining system documentation, processes and user guides.
- Knowledge of learning technologies, digital learning tools and e-learning standards.
- Experience working with system integrations, reporting and vendor management.
- Understanding of learning and development processes and how technology can enhance the learner experience.
- Proactive mindset with a passion for continuous improvement and delivering a great user experience.
- Ability to work without current or future visa sponsorship.
Responsibilities
- Manage and maintain learning technology platforms and systems.
- Provide expert support and guidance to learners, managers and stakeholders.
- Configure and test new functionality, system enhancements and integrations.
- Support implementation of digital learning solutions and technologies.
- Analyze system performance and learner data to drive improvements.
- Create and maintain system documentation, processes and user guides.
- Work with vendors and internal teams to resolve technical issues and deliver enhancements.
- Identify opportunities to improve the user experience and increase platform adoption.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
