Learning Technology Product Manager

CVS Health•Scottsdale, AZ

About The Position

The Learning Technology Product Manager leads implementation, integration, and optimization of enterprise learning platforms and technologies. Working closely with product, integration, and architecture teams, this hands-on leadership role supports platform deployments, data migrations, and system enhancements through strategic coordination and direct involvement in requirements gathering, configuration support, data validation, and end-user testing. The role leads learning platform implementation and configuration, data migration and validation, testing and quality assurance, technical integration coordination, and stakeholder management. It gathers and documents business requirements, coordinates vendors and implementation partners, validates solutions with stakeholders, communicates project status and risks, and provides guidance to analysts and contractors supporting initiatives.

Requirements

At least 5 years of experience in Learning Technology, L&D systems, or related IT systems analysis.
At least 5 years of experience leading platform implementations, upgrades, or migrations.
At least 3 years of hands-on experience with data migration, validation, reconciliation, and quality assurance.
At least 3 years of experience with learning platforms, including LMS platforms such as Workday Learning, Cornerstone, or SABA and LXP platforms such as Degreed or EdCast.
At least 2 years of experience with Cornerstone Galaxy Unified Platform.
At least 2 years of experience with AI-enabled learning tools, simulation platforms, or immersive learning technologies.
At least 2 years of experience developing test strategies and leading UAT.
At least 2 years of experience in stakeholder management, including documenting requirements and communicating updates.
At least 2 years of experience leading multiple concurrent initiatives and driving results through collaboration.
At least 1 year of experience working with AI products.
Bachelor's degree in Learning & Development, Instructional Design, Information Systems, Business, or a related field.

Nice To Haves

Experience leading data migration projects, including ETL processes and data mapping.
Familiarity with enterprise system integrations, including APIs, xAPI/LRS, SSO, and HRIS connectors.
Experience using AI/ML-driven analytics to personalize learning pathways and recommend content based on learner behavior and performance data.
Familiarity with implementing or integrating AI-enabled learning-platform features, such as chatbots, predictive analytics, and adaptive learning engines.
Background in instructional design or learning experience design.
Healthcare, retail, or pharmacy industry experience.
Experience managing or coordinating offshore or contractor resources.

Responsibilities

Lead implementation and configuration of learning platforms, including LMS and LXP systems.
Define platform requirements, configuration settings, and customization needs.
Coordinate platform setup, configuration, and deployment with vendors and implementation partners.
Develop and maintain platform documentation, including user guides, FAQs, and training materials.
Lead data migration activities, including data extraction, mapping, transformation, and loading.
Define data requirements, field mappings, and business rules for migration.
Execute and oversee data validation and reconciliation testing to ensure accuracy and completeness.
Identify and resolve data quality issues, escalating complex issues as needed.
Maintain audit trails and documentation for compliance and reporting.
Develop test strategies, plans, cases, and scripts for platform implementations and integrations.
Lead functional, regression, and integration testing.
Coordinate user acceptance testing with business stakeholders and end users.
Document defects, track resolution, and validate fixes before release.
Oversee pilot rollouts and gather user feedback to inform improvements.
Partner with integration teams on system connectivity, including SSO, HRIS, and content provider integrations.
Define integration requirements, data flows, and technical specifications.
Lead troubleshooting and resolution of platform and integration issues.
Coordinate vendor technical reviews and platform evaluations.
Gather and document business requirements from L&D stakeholders across business units.
Facilitate working sessions to validate requirements and solution designs.
Communicate project status, risks, and issues to leadership and stakeholders.
Coordinate across workstreams to ensure alignment and manage dependencies.
Provide guidance and direction to analysts and contractors supporting initiatives.