Learning and Development - Learning Specialist I

Bank of Jackson Hole•Dallas, TX

2d•Onsite

About The Position

The Learning Specialist I consults with and supports clients across the enterprise by conducting needs assessments, providing resources to meet identified requirements, and supporting client subject matter experts (SMEs). The role partners with SMEs to design and develop training programs and learning resources, including instructor-led programs, computer-based training, blended learning, course materials, and job aids. It also delivers and facilitates training, evaluates training and learner effectiveness at levels 1–4, and provides on-the-job training coaching. The position also handles course registration, communicates information about training courses and team offerings, reports training results, and partners with team members to support and back up training courses and systems. The specialist is expected to build strong relationships with clients and fellow associates and treat others with respect and consideration. Associates must maintain current knowledge of and comply with relevant regulations and bank policies and procedures, including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements. The position may be based at any of the company's banking locations in Colorado, Kansas, Missouri, Texas, New Mexico, or Utah. It is an office-setting role with traditional hours. Driving may be required, and travel may be needed to deliver training.

Requirements

High school diploma.
Minimum of 1–2 years of banking or related job experience.
Valid driver's license meeting the Bank's driver standards if driving is required; learner's, restricted, or 'to and from work' licenses are not accepted.
Excellent oral and written communication skills.
Ability and motivation to learn and expand skills and capabilities.
Advanced knowledge of Microsoft Word, Excel, and PowerPoint.
Working knowledge of authoring tools.
Ability to learn, understand, develop, and deliver technical and business skills training programs.
Dependability, a professional appearance and attitude, and the ability to model company values.
Demonstrated training delivery skills across multiple platforms.
Ability to work effectively with management teams and serve as an effective partner.
Ability to prioritize projects and manage multiple priorities.
Ability to work independently; high energy and self-motivation.
Interpersonal and presentation skills for training, including a friendly, cheerful, and courteous demeanor.
Ability to perform tasks that may require grasping, pushing, pulling, lifting, bending, and raising or holding hands and arms overhead.
Ability to stand for extended periods, typically no longer than 8 hours, and work at a rapid pace for long periods, typically no longer than 8 hours.
Ability to work overtime as necessary and travel, if needed, to deliver training.

Nice To Haves

Associate's degree.
Prior training experience.
Minimum of 3–5 years of banking or relevant job experience.

Responsibilities

Consult with and support enterprise clients by conducting needs assessments and providing resources to meet identified requirements.
Support client subject matter experts (SMEs).
Partner with SMEs to design and develop training programs and learning resources, including instructor-led programs, computer-based training, blended learning, course materials, and job aids.
Deliver and facilitate training, evaluate training and learner effectiveness at levels 1–4, and provide on-the-job training coaching.
Handle course registration and communicate information about training courses and team offerings.
Report training results.
Partner with team members to support and provide backup for training courses and systems.
Build rapport with clients and associates and treat others with respect and consideration.
Maintain current knowledge of and comply with applicable regulations and bank policies and procedures, including BSA and OFAC requirements.