Learning and Development Specialist

Park Community Credit Union•Louisville, KY

About The Position

The Learning and Development Specialist I supports employee growth by developing and administering training programs that build knowledge and skills across credit union processes, products, standards, and culture. The role primarily conducts New Employee Orientation, Teller Training, and Member Journey programs, and assists with other developmental courses and events as needs arise. Training content and delivery should reflect and model the credit union’s member service philosophy and Park’s culture and values. The Specialist collaborates with managers to keep training, policies, procedures, and resources current; monitors and reports on training progress and results; maintains employee development records; and works with IT on employee setup and related testing. The position also helps maintain the Learning and Development Department’s Intranet resources and participates in special projects and committees. Park Community is Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union, focused on financial inclusion and serving underserved communities.

Requirements

Three to five years of similar or related experience.
A two-year college degree, completion of a specialized certification or licensing, completion of specialized vendor training courses, or job-specific skills acquired through an apprenticeship program.
Innovative approach to training that applies knowledge of various learning styles.
Excellent organizational and editing skills.
Proficiency with spreadsheets.
Ability to motivate, influence, and train others and foster sound relationships with outside contacts.
Ability to use personal computers, copiers, telephones, office equipment, and software throughout the workday.
Ability to meet the described physical demands, with reasonable accommodations where applicable.

Nice To Haves

Previous training and/or teaching experience.

Responsibilities

Develop and administer training and employee development programs covering credit union processes, products, standards, and culture.
Conduct New Employee Orientation, Teller Training, and Member Journey; assist as needed with New Accounts, Lending, PowerSkills, Mentor Training, special training events and conferences, and other developmental programs.
Review training sessions and discuss recommendations for updates to ensure current processes are represented.
Report on progress during training, mentoring, and observations; monitor results; provide reports as requested; bring issues requiring input or consultation to the manager’s attention; and work with the Learning and Development Manager to determine future needs.
Ensure training programs reflect the credit union’s member service philosophy in both content and delivery, and model that philosophy in the role.
Stay informed about regulations affecting the credit union industry and remain knowledgeable of and adhere to credit union policies.
Assist managers in writing accurate policies and procedures.
Maintain knowledge of credit union software systems used in learning and development; work with IT personnel on new-employee setup and testing.
Update and maintain the Learning and Development Department’s Intranet page, including Notes & Guidelines, the Product and Service Manual, Procedure Updates, and other staff resources.
Participate in special projects and committees as directed, providing employee-development expertise and input.
Maintain employee development records, including Learning Management System assignments, completion records, assessment scores, and offsite training attendance.
Prepare or assist with other reports as assigned and perform other job-related duties.
Represent Park’s culture and values through words and actions; provide friendly, professional, and accurate service to members and coworkers; and promote teamwork and a professional work environment.
Keep the manager informed about key operating issues, return emails and calls by the end of the day they are received, and follow security policies and procedures, reporting discrepancies or suspicious activity promptly.
Follow Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches and completing investigative reports of suspicious activity and currency transaction reports accurately and on time.