Learning Senior Specialist, Chase Travel

JPMorgan Chase & Co. • Lake Mary, FL

2d

About The Position

As a Senior Training Specialist within Chase Travel’s Learning & Development Team, this role facilitates instructor-led training solutions that support Chase Travel business objectives. The position applies adult learning principles, effective coaching, and adaptable teaching approaches while monitoring learner progress to provide a consistent and successful training experience. It requires strong communication and collaboration with multiple teams and subject matter experts. The role may require occasional domestic and/or international travel.

Requirements

• Bachelor’s degree in learning and development or an education-related field plus 2+ years of learning and development experience, or 5+ years of equivalent work experience.
• Excellent verbal and written communication and facilitation skills to maximize learning effectiveness and knowledge transfer.
• Ability to self-manage workload, prioritize tasks, and meet deadlines with minimal supervision.
• Understanding of and ability to apply adult learning methodologies.
• Demonstrated project management skills and practical experience managing multiple projects concurrently.
• Exceptional interpersonal skills and a training style that creates a professional learning environment.
• Strong public speaking skills and ability to engage learners throughout training and learning opportunities.
• Extensive experience with Microsoft Suite applications, including Word, Excel, PowerPoint, and SharePoint.
• Working knowledge of appropriate technology and travel industry GDS platforms, including TravelPort+ and Sabre.
• Ability to apply sound business acumen and adult learning practices.
• Flexibility for occasional domestic and/or international travel.

Nice To Haves

• Experience in the travel and loyalty marketing industry.

Responsibilities

• Work independently and as part of a team while demonstrating a positive attitude, strong work ethic, and commitment to excellence.
• Apply fundamental training concepts, including facilitation, instruction, and classroom management, to support effective learning.
• Promote an active and engaged learning environment throughout the Training Department.
• Collaborate across the organization to share information and help colleagues and contributors understand needs, support objectives, and take action.
• Manage new hires according to company policies and procedures.
• Coach and motivate employees to achieve optimal performance, providing developmental feedback to advisors during new-hire and recurrent training.
• Administer written and online knowledge checks and report participant performance.
• Collaborate with leadership to ensure trainees receive appropriate coaching throughout their training program.
• Hold learners accountable for performance expectations and document coaching against defined metrics.
• Build relationships with internal teams to identify workflow or functional changes that may require new or revised training.
• Perform other duties assigned within the scope of the position’s responsibilities and requirements.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching. Benefits and programs are based on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior