Learning Resource Assistant

Central Carolina Community College•Sanford, NC

About The Position

The Learning Resource Assistant supports the goals of the Academic Assistance Center (AAC) and the college’s mission by assisting students, faculty, staff, and community members who visit the AAC. Positions may be located at the Lee Main Campus in Sanford, Harnett Main Campus in Lillington, or Chatham Main Campus in Pittsboro. The role supports access to tutoring, test proctoring, technology, equipment loans, and other learning resources, while helping maintain welcoming and orderly student learning spaces. The assistant also provides clerical and operational support, tracks service-related data, and collaborates with the Office of Accessibility to provide accommodations when required. Site-specific duties may include supporting Cougar Market and Hunger Free Zone operations at the Lee Campus, or assisting with campus events and “Ask Me” activities at the Harnett Campus. The assistant is expected to foster a learning environment where members of the college’s diverse communities feel supported and valued.

Requirements

Current student applicants must be in good academic standing with the college and have no negative disciplinary history.
Community applicants must undergo a background check.
Knowledge of Microsoft Office, including Microsoft Word and Microsoft Excel.
Knowledge of Google Workspace products, including Google Docs, Google Sheets, Gmail, and G-chat.
Ability to obtain and maintain required test administration certifications.

Nice To Haves

Experience in office administration, customer service, or hospitality; training is provided.
Experience with Blackboard Ultra LMS.

Responsibilities

Help students navigate campus resources and respond to questions about tutoring and test proctoring services.
Explain available tutoring services, assist with applications and scheduling, and communicate schedule changes or staff substitutions.
Assist students with computer use, including printing, scanning, and assistive technology.
Check in and check out equipment available for student loans, such as laptops and calculators.
Schedule test proctoring appointments for college students and the local community.
Collect and secure testing materials from instructors and check in testing candidates according to applicable guidelines.
Proctor CCCC, Pearson VUE, Meazure, Accuplacer, PN Predictor, and other exams, remaining physically present and in view while also using video monitoring software.
When necessary, provide evidence or video footage and prepare reports concerning suspected academic dishonesty.
Follow up with students who have inquired about tutoring or other Learning Resources services, providing information, assistance, and connections to appropriate resources.
Collect, maintain, and track data on student inquiries, service utilization, and engagement for departmental reporting, assessment, and continuous improvement.
Provide instructors with scanned copies of exams and return physical copies as directed.
Collaborate with the Office of Accessibility to provide ADA accommodations for students with active accommodation plans.
Provide clerical support to the Coordinator, including answering phones, filing, copying, and shredding.
Maintain clean, orderly, welcoming learning spaces, including the computer lab, tutoring rooms, and test proctoring stations.
Perform other duties based on campus operational needs, available services, and staffing structures.
At the Lee Campus, assist students with obtaining products from the Cougar Market and help track inventory and stock the Hunger Free Zone.
At the Harnett Campus, assist with setup and wrap-up for NSO, Welcome Week, and workshops, and participate in “Ask Me” activities.
Encourage a learning environment in which people are supported and valued for their unique perspectives and experiences, and promote participation across the college’s diverse communities.