Academic Success and Learning Resource Coordinator

Goodwill Industries Of Middle Ga•Macon, GA

About The Position

Under the direction of the Associate Vice President of Academic Affairs, the Academic Success and Learning Resource Coordinator advances Helms College’s mission by leading academic support initiatives, managing learning resources, and coordinating tutoring services across campus-based and online programs. The role helps ensure students have equitable access to academic assistance, instructional materials, and digital learning tools that promote achievement, persistence, and course completion. It serves as a central connection point among students, faculty, and staff, supporting learning outcomes through skill-building workshops, information literacy, and an inclusive learning environment. The coordinator oversees on-campus and online Learning Resource Center operations and manages physical and digital collections, tutoring services, academic success programming, and student support referrals. The role also supports students using the LMS, e-texts, and other educational technologies; collaborates with faculty to align resources with course and accreditation needs; and designs information literacy and academic integrity instruction. The coordinator collects and reports service and outcome data, supports continuous improvement, and ensures compliance with FERPA, ADA accessibility requirements, copyright guidelines, and institutional policies. The position reports to the Associate Vice President of Academic Affairs.

Requirements

Bachelor’s degree in Education, Library Science, Learning Resources, Instructional Technology, or a related field.
At least 2 years of experience in academic support, tutoring coordination, or library/learning resource management; higher education experience preferred.
Experience supervising or coordinating part-time staff, student workers, or peer tutors.
Strong understanding of instructional technologies, digital resources, and online learning platforms.
Computer literate and proficient in MS Office Suite, LMS systems, and educational technology tools.
Excellent verbal and written communication skills and strong organizational ability.
Ability to collaborate with faculty, staff, and students in a dynamic, service-oriented environment.
Alignment with and enthusiasm for Rev. Edgar Helms’ faith-based social enterprise model to eliminate poverty one career at a time.
Demonstrates knowledge of student learning theory, academic support best practices, and effective tutoring methodologies.
Demonstrates multicultural competence, empathy, active listening, and the ability to create an inclusive environment.
Able to collect, interpret, and report data related to tutoring utilization, resource circulation, and learning outcomes.
Upholds FERPA regulations, ADA accessibility standards, copyright compliance, and Helms College mission and values.

Nice To Haves

Master’s degree in Education, Library Science, Learning Resources, Instructional Technology, or a related field.
Higher education experience in academic support, tutoring coordination, or library/learning resource management.

Responsibilities

Model the core values of Goodwill Industries and Helms College by demonstrating service, ownership, accountability, and respect.
Oversee daily operations of on-campus and online Learning Resource Centers, aligning services, materials, and support with program needs and institutional goals.
Maintain coverage of scheduled Learning Resource Center hours, student satisfaction, and availability of required learning resources.
Recruit, train, schedule, and support tutors, peer mentors, and academic support staff; conduct onboarding, training, and formal evaluations.
Develop, implement, and evaluate tutoring schedules, workshops, study skills initiatives, and academic success programming.
Collaborate with faculty, retention specialists, and student services teams to identify students who may benefit from tutoring, mentoring, or supplemental instruction; coordinate timely referrals and follow-up.
Help students navigate digital learning tools, e-texts, educational technologies, and the Learning Management System.
Manage physical and digital learning resource collections, including textbooks, reference materials, eBooks, and academic technologies; maintain accurate availability records and update or retire outdated resources.
Partner with faculty to align library and course materials with learning objectives, program competencies, and accreditation standards.
Design and deliver information literacy, academic integrity, and resource-utilization sessions.
Collect, analyze, and report data on tutoring utilization, resource circulation, academic support participation, and student learning outcomes; use findings to improve services.
Ensure learning resource and tutoring activities comply with FERPA, ADA accessibility requirements, copyright guidelines, and institutional policies.
Promote an inclusive, welcoming, and supportive learning environment that fosters a sense of belonging for all students.
Participate in professional development activities and institutional committees supporting student success, academic innovation, accreditation readiness, and institutional priorities.
Perform additional duties as assigned by the Associate Vice President of Academic Affairs.