Education and Resource Coordinator

County of Weld•Greeley, CO

22h•Onsite

About The Position

The Education and Resource Coordinator supports people preparing for employment by using computer-based learning tools, providing one-on-one assistance, administering skill assessments, tracking progress, and guiding participants toward education or employment goals. The position reviews referrals for job-readiness services, conducts initial case management, and connects individuals with appropriate resources. It contributes to Weld County Workforce Center programs by helping community members access employment-related opportunities. The role is based at the Greeley campus, is in person, and is not eligible for telework. Reliable, predictable attendance is required during department business hours, Monday through Friday, 8:00 a.m. to 5:00 p.m. The position is non-exempt and eligible for overtime pay. Driving is essential, and the employee must provide their own transportation and travel as needed. Employment is contingent on required background checks, an MVR evaluation, and pre-employment drug screening.

Requirements

High school diploma or GED.
Two years of full-time business or clerical experience in an office environment requiring advanced customer service and work with the public.
Ability to enter data into multiple computer programs and learn and apply new computer skills regularly.
Advanced knowledge of Microsoft Windows, Word, Excel, PowerPoint, OneNote, Teams, Outlook, and Adobe Acrobat Pro.
Ability to read and comprehend instructions, correspondence, and department policies and procedures.
Ability to write correspondence.
Ability to communicate effectively one-on-one and in small and large groups with customers and employees.
Ability to apply mathematical concepts and calculations in the work environment.
Ability to use common sense to solve problems at work.
Ability to work independently and handle high-stress situations while prioritizing competing tasks in a fast-paced, high-volume, changing environment.
Ability to keyboard at 35 words per minute.
Pass required criminal and Department of Human Services background checks before the employment start date.
Valid driver's license and liability insurance; pass an MVR evaluation and comply with continuous monthly MVR monitoring.
Provide own transportation and travel as needed to perform essential duties.
Pass the required pre-employment drug screening.
Reliable, predictable attendance during department business hours, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Nice To Haves

Bachelor's degree in education or a human services-related field.
Experience working in a human services environment.
Knowledge of workforce assistance programs.
Experience tutoring or instructing older youth and adults in classroom or workshop settings.
Proficient ability to read and write Spanish.
Ability to interpret and translate between English and Spanish using professional language.

Responsibilities

Enter customer users into assessment systems and ensure paperwork is accurate for Center fees and services.
Administer and oversee assessments and testing, including High School Equivalency lessons, pre- and post-assessments, and vocational preparation assessments.
Review assessment results and communicate relevant information to customers, case managers, or businesses.
Maintain accurate, confidential participant files and enter activity and progress information into data management systems.
Review participant progress, track results, and provide supplemental study materials when needed.
Collect success stories, write narratives, and design newsletters highlighting achievements.
Develop reporting systems, engagement strategies, referrals, and processes.
Determine and document program eligibility using needs assessments, interest surveys, and other professional sources.
Review supportive-services requests and authorize them or obtain approval according to program guidelines and regulations.
Maintain customer files and required documentation, including employment plans, attendance and progress records, and supportive-services documentation.
Provide instruction and support in the Assessment & Learning Center to a diverse group of customers.
Explain training opportunities that build basic skills through computer-based learning systems and assist customers using Center or remote training and tutorials.
Provide vocational advising and recommendations based on assessment results.
Interview referred individuals for workforce programs, select participants for enrollment, and refer eligible customers for additional skills assessments.
Identify barriers to employment and determine individual training or skill-development needs based on eligibility, enrollment, and assessment information.
Refer participants to partner agencies for additional resources or assistance.
Work with case managers and referring agencies to share information about participant abilities and recommend training.
Collaborate with program navigators and case managers to connect people with employment and training programs and services.
Monitor participant progress and attendance and communicate with partners to support compliance with program guidelines and objectives.
Perform other duties as assigned and comply with policies and standards.