Education and Resource Coordinator

Weld County Government•Greeley, CO

1d•$28 - $36•Onsite

About The Position

The Education and Resource Coordinator supports individuals preparing for employment by using computer-based learning tools, providing one-on-one assistance, administering skill assessments, tracking progress, and guiding participants toward education and employment goals. The position reviews referrals for job-readiness services, conducts initial case management, and connects individuals with relevant resources. It supports Weld County Workforce Center programs by helping community members access opportunities that advance their path to employment. The primary office is the Greeley campus. This is an in-person position and is not eligible for telework. Reliable, predictable attendance is required during department business hours, Monday through Friday, 8:00 a.m. to 5:00 p.m. The role requires attention to detail, organization amid frequent interruptions, independent work, multitasking, adaptability, time management, and a positive, motivating approach. The position administers assessments and testing, maintains confidential participant records, tracks progress, and provides study materials and vocational guidance. It also interviews and enrolls eligible participants, identifies barriers and training needs, and refers individuals to partner agencies and services. The coordinator works with case managers, program navigators, and outside referring agencies to communicate participant needs, recommendations, progress, and attendance. The position requires a high school diploma or GED and two years of full-time business or clerical experience in an office environment involving advanced customer service and work with the public. A valid driver’s license, liability insurance, personal transportation, and willingness to travel as needed are required. Background checks, an MVR evaluation with ongoing monthly monitoring, and pre-employment drug screening are also required. The position is non-exempt and eligible for overtime pay.

Requirements

High school diploma or GED.
Two years of full-time business or clerical experience in an office environment requiring advanced customer service and work with the public.
Ability to enter data into multiple computer programs and regularly learn and apply new computer skills.
Advanced knowledge of Microsoft Windows, Word, Excel, PowerPoint, OneNote, Teams, Outlook, and Adobe Acrobat Pro.
Ability to read and comprehend instructions, correspondence, and department policies and procedures.
Ability to write correspondence.
Ability to communicate effectively one-on-one and in small and large groups with customers and coworkers.
Ability to apply mathematical concepts and calculations in the work environment.
Ability to use common sense to solve problems.
Ability to work independently and handle high-stress situations while prioritizing competing tasks in a fast-paced, high-volume, changing environment.
Keyboarding ability of 35 words per minute.
Pass required criminal and Department of Human Services background checks before employment begins.
Valid driver’s license and liability insurance upon hire; provide personal transportation and travel as needed to perform essential duties.
Pass an MVR evaluation and undergo continuous monthly MVR monitoring if hired.
Pass the required pre-employment drug screening.

Nice To Haves

Bachelor’s degree in education or a human services-related field.
Experience working in a human services environment.
Knowledge of workforce assistance programs.
Experience tutoring or instructing older youth and adults in classroom or workshop settings.
Proficient ability to read and write Spanish.
Ability to interpret and translate between English and Spanish using professional language.

Responsibilities

Enter customer users into applicable assessment systems and ensure paperwork for Center fees is received and accurate.
Administer and oversee assessments and testing, including High School Equivalency lessons, pre- and post-assessments, and vocational preparation.
Review assessments, interpret results, and share information with customers, case managers, or businesses as appropriate.
Maintain accurate and confidential participant files, including activity and progress data, in accordance with department policies and regulations.
Review participant progress and track results; provide supplemental study materials when needed.
Collect and compile success stories, write narratives, and design newsletters highlighting achievements.
Develop internal reporting systems, engagement strategies, referrals, and processes.
Determine and document customer eligibility through needs assessments, interest surveys, and other professional sources.
Review requests for supportive services and authorize them or obtain approval under applicable program guidelines and regulations.
Enter accurate and timely information into data management systems.
Provide instruction and support in the Assessment & Learning Center to a diverse customer population.
Inform customers about training opportunities to improve basic skills through computer-based learning systems.
Help customers use Center training and tutorials, including resources available through remote locations.
Provide vocational advising and recommendations based on assessment results.
Interview referred individuals for workforce program participation and select and enroll eligible participants.
Refer eligible customers for in-depth skills assessments and identify additional areas of need.
Use eligibility, enrollment, and assessment information to identify employment barriers and determine training or skill-development needs.
Refer participants to partner agencies for additional resources or assistance.
Share participant ability information and training recommendations with case managers and outside referring agencies.
Collaborate with program navigators and case managers to connect individuals with employment and training programs and services.
Monitor participants’ progress and attendance in assigned activities and communicate with partners about program guidelines and objectives.
Perform other duties as assigned and comply with applicable policies and standards.