Learning Product/Program Manager I – Field Leader Onboarding

7-Eleven•Irving, TX

13d

About The Position

The Learning Product/Program Manager I for Field Leader Onboarding designs, develops, and manages comprehensive onboarding programs that prepare field leaders for success across 7-Eleven’s retail operations. The role connects learning strategy with execution, delivering consistent, high-quality training experiences that accelerate new leaders’ time to productivity and align with organizational standards. Working closely with Field Operations, Human Resources, Learning & Development, senior leadership, subject matter experts, facilitators, Learning Technology teams, and vendors, this position identifies performance needs, creates and maintains learning content, coordinates program delivery across regions, and supports onboarding-related change efforts. It evaluates program effectiveness using learner feedback, assessments, and performance data, and uses findings to improve the onboarding experience and support leadership capability and operational excellence. The role also manages program timelines, resources, communications, documentation, and delivery standards to support timely launches and scalable, sustainable onboarding solutions.

Requirements

Bachelor’s degree in Education, Instructional Design, Human Resources, Business Administration, or a related field.
At least 3 years of relevant work experience.
1–2 years of management experience.
Strong understanding of adult learning theory, instructional design models such as ADDIE and SAM, and evaluation frameworks such as Kirkpatrick.
Proficiency with learning management systems, virtual learning platforms, and digital authoring tools, with the ability to learn and use new learning technologies.
Experience with project management methodologies and tools for tracking deliverables, timelines, and stakeholder communications.
Excellent written and verbal communication skills, including the ability to present complex information clearly to executives and field personnel.
Strong facilitation and stakeholder management skills, with the ability to build credibility and influence across organizational levels.
Ability to interpret learning data, performance metrics, and feedback to drive program improvements.
Strong organization and attention to detail, with the ability to manage competing priorities in a fast-paced environment.
Proficiency in Microsoft Office Suite, including PowerPoint, Excel, and Word, and collaboration tools.
Ability to work independently as a self-starter and collaborate effectively in cross-functional teams.
Creative problem-solving skills and a solutions-oriented approach to learning and performance challenges.
Flexibility and adaptability to adjust programs and approaches to changing business needs and learner feedback.

Nice To Haves

Master’s degree preferred.
Knowledge of retail operations, field leadership roles, and convenience store industry dynamics is strongly preferred.

Responsibilities

Design and continuously improve end-to-end onboarding curricula and learning experiences for field leaders, applying adult learning principles and leadership development best practices.
Manage implementation and delivery of field leader onboarding programs across multiple regions, ensuring consistent, high-quality experiences.
Partner with Field Operations leaders to identify performance gaps and translate business priorities and field needs into learning solutions and program enhancements.
Coordinate with subject matter experts to create and maintain facilitator guides, participant materials, job aids, and digital learning assets.
Collect and analyze learner feedback, assessment results, and performance metrics to evaluate program effectiveness and drive continuous improvement.
Partner with facilitators through train-the-trainer sessions, calibration of content and facilitation standards, and incorporation of delivery feedback.
Facilitate stakeholder meetings and working sessions to gather requirements, present program updates, and gain support for onboarding initiatives.
Manage project timelines, resources, and deliverables to launch programs on schedule and within scope.
Collaborate with Learning Technology teams to use learning management systems and digital platforms for program delivery and tracking.
Develop and maintain relationships with internal partners and vendors to support program execution and resource needs.
Create communication plans and materials that explain onboarding expectations and benefits to field leaders and their managers.
Support change management for onboarding process improvements and new program rollouts.
Maintain program documentation, standard operating procedures, and knowledge repositories to support sustainable, scalable onboarding solutions.