Learning Product/Program Manager I – Field Leader Continuing Education

7-Eleven•Irving, TX

13d

About The Position

The Learning Product/Program Manager I for Field Leader Continuing Education designs, develops, and manages continuing education programs to strengthen field leaders’ capabilities and performance. The role partners with Field Operations, Human Resources, Learning & Development, subject matter experts, and field leadership to identify skill gaps and emerging needs, translate business priorities into learning objectives, and deliver relevant, scalable learning experiences. It combines strategic planning with hands-on program execution, evaluation, and continuous improvement to support business results and leadership development.

Requirements

Bachelor’s degree in Education, Instructional Design, Human Resources, Business Administration, or a related field.
At least 3 years of relevant work experience.
1–2 years of management experience.
Proficiency with learning management systems such as Cornerstone, Workday Learning, or similar platforms.
Knowledge of instructional design models such as ADDIE and SAM, and adult learning theory.
Proficiency with virtual learning platforms such as Microsoft Teams and Zoom, and digital authoring tools such as Articulate 360, Mindsmith, Camtasia, or Adobe InDesign; ability to learn and use new learning technologies.
Strong project management skills, including the ability to manage multiple programs and meet deadlines.
Strong analytical skills for interpreting learning data, identifying trends, and making data-driven recommendations.
Excellent written and verbal communication skills and ability to influence stakeholders across organizational levels.
Proficiency in Microsoft Office, particularly PowerPoint, Excel, and Teams.
Ability to translate complex business requirements into clear, actionable learning objectives and content.
Strong attention to detail and commitment to quality and accuracy.
Collaborative approach and ability to build relationships across functions and levels.
Adaptability and flexibility in response to changing business priorities and learner needs.
Customer service orientation focused on positive learner experiences and stakeholder satisfaction.

Nice To Haves

Master’s degree preferred.

Responsibilities

Design and continuously improve continuing education curricula and learning pathways for field leaders using adult learning principles and industry best practices.
Manage end-to-end program delivery, including scheduling, logistics, vendor coordination, and learner communications.
Work with subject matter experts and field leadership to identify capability and performance needs and develop learning objectives and solutions.
Evaluate program effectiveness using data analysis, learner feedback, and performance metrics; improve outcomes and demonstrate return on investment.
Maintain and update learning management system content for accuracy, accessibility, and compliance alignment.
Facilitate stakeholder discovery sessions, gather requirements, prioritize learning initiatives, and incorporate feedback into program design.
Coordinate with external training providers, consultants, and vendors to source and integrate learning content and resources.
Create and maintain learner guides, facilitator materials, assessment tools, and completion tracking systems.
Partner with facilitators on program delivery, including train-the-trainer sessions, calibration on content and facilitation standards, and incorporating delivery feedback.
Support change management by communicating program benefits, addressing resistance, and building stakeholder confidence.
Monitor program budgets and resource allocation to support cost-effective delivery.
Keep current with learning technology trends, instructional design methods, and field operations best practices.
Report to leadership on participation, completion rates, learner satisfaction, and business impact metrics.