Learning Management System Administrator I

Memphis Light, Gas and Water•Memphis, TN

About The Position

The Learning Management System Administrator supports Organizational and Talent Development by administering, maintaining, and monitoring the enterprise LMS and related learning technologies. The role collaborates with Human Resources, HRIS/Information Technology, and business units to support employee training, leadership development, regulatory compliance, and organizational learning initiatives. Responsibilities include maintaining learning content and assignments, preparing and analyzing routine reports, troubleshooting system issues, coordinating vendor requests, implementing approved system updates, and identifying opportunities to improve learning processes in accordance with established procedures and management direction. The administrator also supports LMS functionality through coordination with Organizational and Talent Development, HRIS/Information Technology, and other stakeholders.

Requirements

  • Bachelor's degree in Organizational Development, Human Resources, Information Systems, Business Administration, or a related degree.
  • At least two years of experience administering an enterprise Learning Management System (LMS).
  • Experience supporting LMS implementations, migrations, or cloud-based system conversions, including coordination with Information Technology, software vendors, and external learning providers.
  • Experience supporting system integrations and data exchanges between learning platforms and other enterprise applications.
  • Working knowledge of HRIS/LMS integration concepts, learning data, and system processes.
  • Experience supporting enterprise-wide compliance, regulatory, and required training programs.
  • Demonstrated ability to collaborate with technical and business stakeholders to support LMS functionality.
  • Valid driver's license from state of residence.

Nice To Haves

  • Experience administering an LMS in a cloud-based environment such as Oracle Learning Cloud.
  • Oracle Learning Cloud Certification.

Responsibilities

  • Administer and maintain the organization's enterprise Learning Management System, including user roles, permissions, security groups, and learning assignments.
  • Maintain learning catalogs, learning paths, certifications, curricula, and competency-based learning requirements.
  • Monitor and update automated notifications, workflows, and system processes for the delivery and tracking of learning programs.
  • Maintain course content and version control to keep learning materials accurate, current, and organized.
  • Administer assigned Oracle Learning Cloud modules as needed, including managing talent pool dynamic assignments.
  • Assist with routine system troubleshooting, reporting, and implementation of approved system updates and enhancements.
  • Coordinate with Organizational and Talent Development, HRIS/Information Technology, and other stakeholders to resolve issues and support LMS functionality.
  • Support employee training, leadership development, regulatory compliance, and organizational learning initiatives.
  • Prepare and analyze routine reports, coordinate vendor requests, and identify opportunities to improve learning processes.
  • Perform other duties as assigned.
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