System Administrator I
About The Position
System Administrator I maintains, configures, upgrades, and supports IBC Bank’s software, hardware, operating systems, servers, virtualization, and information systems. The role diagnoses, escalates, and resolves system issues, including providing support outside normal bank business hours. It provides escalation support for desktop, help desk, and business-unit issues and communicates technical concerns and solutions to colleagues, end users, and management with varying levels of technical knowledge. The administrator works with Engineers and Tier II Administrators to monitor and maintain server operating systems, Active Directory, data center equipment, and data backup systems. This is a full-time, in-office position.
Requirements
- Associate degree in an IT-related field or five years of experience in Systems Administration.
- Five years of IT-related experience, including three years of system administration experience.
- Knowledge of Windows Server 2012, 2016, and 2019, and Windows 7/10 desktop operating systems.
- Knowledge of Microsoft Active Directory and Azure Active Directory.
- Office 365 administration experience or knowledge.
- Ability to interpret system logs and alerts.
- Ability to interpret and modify scripting languages.
- Familiarity with virtualization platforms such as VMware, Citrix, Hyper-V, and Nutanix.
- Knowledge of data backup concepts, Microsoft Exchange Online, and Office 365 support.
- A+, Net+, and MCP certifications.
- Customer-service focus.
- Good written and oral communication skills with peers, managers, and end users.
- Ability to support peers, end users, and management in a fast-paced team environment.
- Ability to multitask requests.
- Flexibility to work after hours and weekends for projects, maintenance, and on-call support.
Responsibilities
- Maintain, configure, and ensure reliable operation of computer systems, network servers, and virtualization.
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
- Troubleshoot hardware and software errors using diagnostics; document problems and resolutions, prioritize issues, and assess their impact.
- Provide user identity and access management, server administration, and application administration for end users using Microsoft Windows, Microsoft Exchange, Office 365, and other software applications.
- Perform regular backup operations and implement data protection, disaster recovery, and failover procedures.
- Provide escalation support for Service Desk and desktop-support efforts, helping resolve desktop application, workstation, and related equipment problems promptly and with limited disruption.
- Provide technical support to IBC business units.
- Communicate technical concerns and solutions to peers, end users, and management with varying levels of technical knowledge.
- Work with Engineers and Tier II Administrators to monitor and maintain system infrastructure, including server operating systems, Active Directory, data center equipment, and data backups.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
