System Administrator I

The University of Kansas Health System•Shawnee Mission, KS

About The Position

Systems Administration provides design, implementation, maintenance, and support services for server-level enterprise applications and medical devices. System Administrators maintain end-to-end knowledge of supported systems, assess the impact of organizational changes, and identify opportunities and threats. The team also assists ancillary IT groups, such as Radiology, Lab, and Pharmacy, as a connection to Health Information Technology Services (HITS) and an escalation point for systems issues. The System Administrator I serves as a Tier-II support resource and coordinates systems-related issues across IT teams. The role supports assigned systems, maintains technical and training documentation, plans and coordinates system updates, and helps protect hospital systems and data. It also includes verifying system integrity, retention, backup and recovery; supporting data entry, printing, reporting, and interfaces; troubleshooting application, workstation, and server issues; maintaining subject matter expertise for assigned systems; working with vendors; and contributing technical analysis for new system requests. Duties may vary by department or unit, and other duties may be assigned as required.

Requirements

Bachelor’s degree in Computer and Information Science or equivalent experience in a 2:1 ratio.
At least 3 years of experience in a related Information Systems field.
Basic problem-solving skills and the ability to resolve application, workstation, and server issues under stressful conditions.
Technical understanding of areas including databases, networking, hardware, software, interfaces, medical devices, desktop support, and operating systems.

Nice To Haves

Master’s degree in Computer and Information Science.
At least 1 year of experience in a healthcare setting.
Technical certifications related to ITIL, Windows Administration, Linux Administration, or another IT- or systems-related field of study.

Responsibilities

Serve as a Tier-II support resource, engaging other team resources as needed and according to support processes.
Coordinate systems-related issues between IT teams and act as an escalation point for assigned systems that cannot be resolved in TRC.
Maintain usable systems for end users, working with vendors, outside resources, and internal hospital teams to resolve issues within service level agreements.
Maintain system documentation covering technical configuration, contacts, functionality, troubleshooting tips, and training materials; keep vendor and data-owner contact information current.
Plan and schedule system upgrades and updates, coordinating with HITS teams, vendors, users, interfaces, and connected systems; follow department change request processes.
Maintain secure systems by following organizational policies and processes for access management, regulatory compliance, systems architecture, disaster recovery, vendor management, and data security.
Verify application logs and monitoring tools to resolve potential data integrity issues, and ensure application data retention meets hospital and regulatory requirements.
Verify scheduled and approved system backups and confirm systems and data can be restored after a failure or disaster; complete disaster recovery and high-availability plans and documentation.
Maintain knowledge of applications and functional areas that enter application data, and enter application data as required; do not enter patient health information unless directly approved by management.
Understand application printing methods, print queues, and printing workflows.
Use application functionality to create, schedule, distribute, and print reports.
Model, design, monitor, and support system interfaces with dedicated interface staff and other teams; document data flows between systems.
Troubleshoot application, workstation, and server issues, using appropriate escalation methods with internal and external resources.
Serve as a subject matter expert for assigned systems, including design, interfaces, end-user workflows, and end-to-end system knowledge; monitor vendor road maps and communicate relevant points of interest.
Communicate effectively with system vendors, maintain working relationships, and verify vendor actions meet hospital expectations.
Apply technical knowledge of databases, networking, hardware, software, interfaces, medical devices, desktop support, and operating systems as needed.
Analyze new system requests and use technical knowledge to ask relevant questions during systems analysis.
Perform the professional, clinical, or technical competencies of the assigned unit or department.