System Administrator I
About The Position
IBC Bank is seeking a System Administrator I to maintain, configure, and support the bank’s information systems. The role includes administering computer systems, network servers, virtualization, operating systems, identity and access management, and applications. Administrators diagnose, prioritize, escalate, and resolve technical issues, including escalated desktop and help desk support, while communicating solutions to peers, end users, and management with different levels of technical knowledge. The position works with Engineers and Tier II Administrators to monitor and maintain server operating systems, Active Directory, data center equipment, and data backup systems. It also supports data protection, disaster recovery, and failover processes. This is an in-office, full-time role that may require support outside normal bank business hours, including after-hours and weekend projects, maintenance, and on-call support.
Requirements
- Associate degree in an IT-related field or five years of experience in Systems Administration.
- Five years of IT-related experience, including three years of system administration experience.
- Knowledge of Windows Server 2012, 2016, and 2019 and Windows 7/10 desktop operating systems.
- Knowledge of Microsoft Active Directory and Azure Active Directory.
- Office 365 administration knowledge.
- Ability to interpret system logs and alerts.
- Ability to interpret and modify scripting languages.
- Familiarity with virtualization platforms such as VMware, Citrix, Hyper-V, or Nutanix.
- Knowledge of data backup concepts, Microsoft Exchange Online, and Office 365 support.
- A+, Net+, and MCP certifications.
- Customer-service focus.
- Good written and oral communication skills with peers, managers, and end users.
- Ability to support peers, end users, and management in a fast-paced team environment.
- Ability to multitask requests.
- Flexibility to work after hours and weekends for projects, maintenance, and on-call support.
Responsibilities
- Maintain, configure, and ensure reliable operation of computer systems, network servers, and virtualization.
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
- Troubleshoot hardware and software errors using diagnostics; document problems and resolutions, prioritize problems, and assess their impact.
- Provide user identity and access management, server administration, and application administration for end users using Microsoft Windows, Microsoft Exchange, Office 365, and other software applications.
- Perform regular backup operations and implement data protection, disaster recovery, and failover procedures.
- Provide escalation support for Service Desk and desktop support efforts, resolving issues with desktop applications, workstations, and related equipment in a timely manner with limited disruption.
- Provide technical support to IBC business units.
- Communicate technical concerns and solutions to peers, end users, and management with varying levels of technical knowledge.
- Work with Engineers and Tier II Administrators to monitor and maintain system infrastructure, including server operating systems, Active Directory, data center equipment, and data backups.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
