Learning Management Specialist Intern

UNION HOME MORTGAGE CORP•Strongsville, OH

7d•Onsite

About The Position

Union Home Mortgage’s L.E.A.D Internship Program aims to provide a fun, interesting, and real-world environment for interns to learn about the industry, be educated by Sr. Leadership and their peers, achieve their personal goals, and develop their skills and knowledge base. The program includes shadowing, mentoring, professional development, group projects, and corporate outings. Interns are treated as full-time Partners, working 40 hours a week during the 3-month summer program, are compensated, and based out of headquarters in Strongsville, Ohio. An LMS intern will support the training team's information systems and technology efforts, with a focus on the learning management system. This includes designing and developing training content, administering the LMS, extracting data for reports, helpdesk ticketing, project management, and SharePoint page design. The role requires strong working knowledge of Microsoft Windows and Office applications (Word, Excel, Teams). The team seeks enthusiastic candidates with excellent communication skills who want to contribute and develop real-world skills.

Requirements

Pursuing a 2 or 4-year degree in Information Technology/Systems, Business (Administration, Analytics, Applied Technology), Instructional Design, Education, or a related field.
Experience with working in a Microsoft Windows environment and with Word, Excel, Teams
Willingness to learn instructional design and work with video editing tools
Strong communication skills

Nice To Haves

Strong verbal and written communication skills
Detail-oriented, critical thinking, and troubleshooting skills
Skilled at multi-tasking while staying organized
Able to work in a fast-paced environment with strict time deadlines
Professional phone, email, chat and screen-sharing skills
Positive attitude, optimistic outlook and willingness to be part of a team
Quick to learn new technologies and applications for creating eLearning
Business analyst skills to improve team processes, develop macro-enabled spreadsheets, and communicate best practices

Responsibilities

Administer user accounts, course catalogs, and system configuration settings in the LMS
Troubleshoot helpdesk tickets regarding LMS requests and reported issues
Work effectively with department managers and UHM SMEs to develop instructional content
Publish and audit courses utilizing eLearning and project management applications
Analyze and redact loan documents for training purposes
Create and edit SharePoint web pages for training and other UHM departments
Evaluate new applications & features for eLearning and other training team applications
Conduct LMS demonstrations for new hires and loan officers
Complete internal and external training to stay up to date on eLearning techniques, the loan process, and mortgage industry terminology
Participate in weekly training huddles and project meetings
Generate data reporting and analytics for the training team including LMS usage, exam item analysis, and usage statistics on the company knowledge tool to various stakeholders