Learning Facilitator

Fifth Third Bank • Cincinnati, OH

9d

About The Position

The Learning Facilitator delivers targeted employee skill-building programs and courses, including new-hire and intermediate-level training. Training is conducted in classrooms and/or through distance-learning technology, with the facilitator creating an environment that supports learning and skill development. The role may contribute subject-matter expertise during learning-program design and development and provides feedback to the Master Learning Facilitator about content accuracy and whether learning objectives are being met. The facilitator may help implement minor improvements and may be designated a Master Learning Facilitator. Some subject matter may require specialized knowledge to support particular lines of business.

The position uses consultative facilitation and adult-learning practices to connect learning objectives with business goals. The facilitator prepares for classes, adapts content and delivery to participants’ needs and experience, encourages engagement and discussion, checks comprehension, and provides coaching and constructive feedback. The role also participates in special projects for lines of business and Bancorp initiatives and is accountable for following risk policies and supporting positive customer and colleague experiences.

The role has no supervisory responsibilities. It is based in a normal office environment in Cincinnati, Ohio, and requires overnight business travel. Physical requirements include lifting up to 25 pounds and operating training equipment.

Requirements

• Strong facilitation and/or presentation skills.
• Three to five years of supervisory or classroom-management experience, preferably in the financial services industry.
• Ability to relate to and work effectively with people of diverse backgrounds, experiences, and personalities.
• Moderate knowledge of adult-learning principles and practices.
• Ability to provide positive and constructive feedback to guide employees toward desired performance.
• Ability to coach effectively up, down, and across base-to-intermediate organizational levels.
• Intermediate understanding of the knowledge and practices involved in effective role performance, including needs assessment, objective-setting, training design, development, delivery and evaluation, coaching and feedback, and experience-based development.
• Team-oriented, flexible, and adaptable to a virtual team environment.
• Ability to model the skills and behaviors being taught and demonstrate Fifth Third’s vision, values, and competencies.
• Ability to view learning as a means of driving performance improvement.

Nice To Haves

• A bachelor’s degree or experience in a business-related field.
• Education and/or corporate training experience.
• Experience in the financial services industry.

Responsibilities

• Facilitate training in classrooms and/or through distance-learning technology to meet performance objectives and stimulate learning and skill development.
• Master training content for new-hire through intermediate-level employees and consult subject-matter experts and other resources to deepen content knowledge.
• Prepare proactively for assigned classes, using the Master Learning Facilitator and other resources as needed.
• Use facilitator guides and training materials as guidance rather than scripts, adjusting program outlines and schedules as necessary.
• Establish credibility by knowing the subject matter, providing relevant examples, and relating the material to participants’ job experiences and challenges.
• Tailor delivery to participants’ differing needs, interests, and experience levels.
• Monitor participant engagement and comprehension and provide coaching in the moment as needed.
• Use a variety of questions to engage participants and encourage an open exchange of ideas.
• Connect learning objectives with line-of-business goals and present information clearly, logically, and in an organized way using adult-learning practices.
• Involve virtual and in-person participants, draw on their knowledge and experience, and manage the learning environment, challenging participants, distractions, objections, and class pace.
• Provide feedback on classes to the Master Learning Facilitator to support content accuracy and achievement of learning objectives.
• Contribute subject-matter expertise to learning-program design and development and help implement minor changes or improvements as appropriate.
• Participate in special projects for Lines of Business and Bancorp initiatives.
• Follow applicable policies and procedures, elevate concerns, and identify, assess, manage, monitor, and report risks.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Incentive compensation plan eligibility, with payment based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed