Learning Facilitator

Magic

22h•Remote

About The Position

Magic is hiring a full-time, in-house Learning Facilitator to lead virtual training for new hires preparing to work as Executive Assistants (EAs) with US clients. The facilitator runs live sessions, guides trainees toward discovering answers themselves, adapts delivery when learners are disengaged, and determines whether each trainee is ready to perform. The role is remote in the Philippines and follows a fixed weekday overnight schedule of 9 PM–6 AM PHT. The Training Supervisor is the first point of support, with the Assistant Training Manager providing support on major decisions. The position includes assessing trainees against established rubrics, conducting realistic mock client introduction calls and interviews, and combining checkpoint scores with session notes to make readiness decisions. The facilitator also collaborates with the Assistant Training Manager to improve training content, role-plays, and delivery, and is expected to deliver at least one measurable engagement or retention improvement per quarter. Compensation is ₱37,000–₱42,000 gross per month. Benefits include government-mandated benefits, paid leaves, and HMO. Onboarding is personalized and one-to-one rather than delivered through a formal training program.

Requirements

At least 1 year of virtual training experience, with a demonstrable track record.
At least 1 recent year working as a VA/EA with US clients.
Experience running live sessions and mock interviews and providing structured, constructive feedback.
Understanding of different learning styles and ability to adjust training during a session.
Daily, hands-on work use of Claude, ChatGPT, or similar AI tools, and ability to teach others to use AI effectively.
Working knowledge of Google Suite, Discord, and Slack.
Presentation skills using Google Slides, Canva, or similar tools.
Comfort with a fixed overnight schedule in PHT.
Excellent spoken and written English suitable for teaching EAs who work with US clients.
Reliable home workspace and internet connection of at least 40 Mbps.

Responsibilities

Lead daily live virtual sessions that prepare trainees to perform real client tasks.
Use guiding questions to help trainees find answers independently and maintain appropriate standards when they seek answers directly.
Score every assessment using the rubric and explain assessment decisions during reviews.
Run realistic mock client introduction calls and mock interviews.
Combine checkpoint scores and session notes to make a readiness decision for each trainee.
Work with the Assistant Training Manager to revise content, role-plays, and delivery when sessions are not effective.
Deliver at least one improvement per quarter that measurably increases engagement or retention.
Raise performance risks and program gaps promptly with the Training Supervisor.