Learning Facilitator

Fifth Third Bank • Farmington Hills, MI

1d • Onsite

About The Position

The Learning Facilitator delivers targeted skill-building programs and courses to develop employees, including training for new hires through intermediate-level employees. The role facilitates learning in classroom and distance-learning settings, promotes skill development, and adapts delivery to participants’ needs and experience levels. The facilitator may provide subject matter expertise during learning-program design and development, and shares class feedback with the Master Learning Facilitator to help ensure content accuracy and achievement of learning objectives. The position may involve specialized knowledge for particular lines of business and participation in Line of Business and Bancorp initiatives. It requires consultative facilitation, coaching, and a focus on applying learning to improve performance.

The facilitator is accountable for managing risk in accordance with bank policies and risk appetite, and for supporting positive experiences for customers and colleagues. The position has no supervisory responsibilities.

The role is based in a normal office environment in Farmington Hills, Michigan, with overnight business travel required. Physical requirements include lifting up to 25 pounds, moving tables, chairs, and equipment, carrying materials and supplies, and operating training equipment such as PCs, projectors, and easels.

Requirements

• Strong facilitation and/or presentation skills.
• Three to five years of supervisory or classroom management experience; financial services industry experience is preferred.
• Ability to relate to and work effectively with people of diverse backgrounds, experiences, and personalities.
• Ability to model the skills and behaviors being taught and demonstrate Fifth Third’s vision, values, and competencies.
• Moderate knowledge of adult-learning principles and practices.
• Ability to provide positive and constructive feedback to guide employees toward desired performance.
• Ability to coach up, down, and across base-to-intermediate organizational levels.
• Intermediate understanding of the knowledge and practices involved in developing role-related skills, including needs assessment, objective-setting, training design, development, delivery and evaluation, coaching and feedback, and experience-based development.
• Team-oriented, flexible, and adaptable to a virtual team environment.
• View learning as a way to drive performance improvement.
• Ability to lift up to 25 pounds and move or carry training furniture, equipment, materials, supplies, and boxes.
• Physical ability to operate training equipment such as PCs, projectors, and easels.
• Overnight business travel is required.

Nice To Haves

• BS degree or experience in a business-related field.
• Education and/or corporate training experience.
• Supervisory or classroom management experience in the financial services industry.

Responsibilities

• Facilitate training in classrooms and/or through distance-learning technology to meet performance objectives and create an environment that stimulates learning and skill development.
• Master training content for new-hire through intermediate-level employees and consult subject matter experts and other resources to expand content knowledge.
• Use facilitator guides, notes, and training materials as guidance rather than scripts, adjusting program outlines and schedules as necessary.
• Prepare proactively for assigned classes, using the Master Learning Facilitator and other resources as needed.
• Establish credibility by knowing the content, offering relevant examples, and connecting material to participants’ job experiences and challenges.
• Adapt delivery to participants’ differing needs, interests, and experience levels.
• Look for evidence of audience engagement and comprehension and provide in-the-moment coaching as needed.
• Use a variety of questions to engage participants.
• Connect learning objectives with line-of-business goals in the classroom.
• Present information clearly, logically, and in an organized manner; emphasize key points and apply adult-learning principles and practices.
• Involve virtual and in-person participants and encourage an open exchange of ideas.
• Manage the learning environment, including challenging participants, distractions, objections, and class pacing.
• Use participants as resources by eliciting their experiences and examples and building on their knowledge.
• Participate in special projects for Lines of Business and Bancorp initiatives.
• Provide feedback on classes to the Master Learning Facilitator and work with others on appropriate minor changes or improvements.
• Identify, assess, manage, monitor, and report risks while following applicable policies and procedures.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Eligibility to participate in an incentive compensation plan, with payment based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed