Facilitator, Learning & Development

Open To External And Internal Candidates•Williamsburg, VA

About The Position

The Facilitator, Learning & Development supports Colonial Williamsburg’s enterprise-wide learning and development programs by providing engaging, consistent, and well-prepared facilitation for employees, third-party vendor employees, and volunteers. Under the direction of the Director, Learning and Development, the Facilitator delivers established programs, supports the weekly New Employee Orientation program (CW Foundations), and helps create a welcoming learning environment. The position focuses on program delivery rather than ownership of learning strategy or curriculum, using established facilitator guides and materials while appropriately adjusting pacing, discussion, and activities for different audiences. This is a casual position with flexible, variable hours based on the learning calendar and operational needs; hours are not fixed or guaranteed. Assignments are scheduled during weekday daytime hours, primarily Monday through Friday, with no regular evening, night, or weekend schedule. The Facilitator is expected to maintain a highly flexible weekday schedule and accept assignments with reasonable advance notice. The non-exempt position is eligible for overtime in accordance with the Fair Labor Standards Act, and overtime may be required during peak times when directed and approved by the supervisor. The role may also involve preparing programs, managing participant materials and classroom logistics, collecting feedback, maintaining learning records, and making limited content updates as requested. The Facilitator works with partners across Colonial Williamsburg and reinforces its mission, culture, Common Purpose, and service standards through program delivery.

Requirements

Demonstrated ability to facilitate or present effectively to adult groups and communicate information clearly, confidently, and conversationally.
Ability to deliver established curriculum consistently while adjusting pacing, examples, and engagement techniques appropriately for different audiences.
Ability to work effectively with people across different roles, work environments, professional backgrounds, and levels of responsibility.
Strong preparation, organization, time-management, and reliability skills, including punctual arrival and readiness for scheduled programs.
Comfort using PowerPoint, Microsoft Teams, standard audiovisual equipment, and other common presentation or learning technologies.
Ability to learn Colonial Williamsburg’s Common Purpose, history, organizational culture, service standards and behaviors, employee resources, and assigned program content, and communicate that information accurately.
Strong judgment, professionalism, and discretion when working with employee information, workplace questions, and sensitive discussions.
Ability to receive coaching and feedback, incorporate program changes, and maintain consistent facilitation standards across repeated sessions.
Availability for flexible, variable daytime assignments, primarily Monday through Friday; hours depend on program needs and are not fixed or guaranteed.
A university degree in Education, Human Resources, Organizational Development, Business Administration, Leadership, Communication, Hospitality Management, Museum Studies, History, or a related field, or equivalent professional experience, is preferred.
At least 2 years of experience in adult education, employee training, learning and development, teaching, facilitation, orientation or onboarding, museum education, hospitality training, or a related role is preferred.
Working knowledge of adult-learning principles and experience using discussion, questions, activities, scenarios, reflection, or other participatory learning methods is preferred.
Experience in a museum, cultural institution, nonprofit, education, hospitality, service, or other mission-driven organization is preferred.
Experience facilitating new employee orientation, onboarding, professional development, leadership development, customer or guest service, or workplace skills programs is preferred.

Nice To Haves

A university degree in Education, Human Resources, Organizational Development, Business Administration, Leadership, Communication, Hospitality Management, Museum Studies, History, or a related field, or equivalent professional experience.
At least 2 years of experience in adult education, employee training, learning and development, teaching, facilitation, orientation or onboarding, museum education, hospitality training, or a related role.
Working knowledge of adult-learning principles and experience using participatory learning methods such as discussion, questions, activities, scenarios, and reflection.
Experience in a museum, cultural institution, nonprofit, education, hospitality, service, or other mission-driven organization.
Experience facilitating new employee orientation, onboarding, professional development, leadership development, customer or guest service, or workplace skills programs.

Responsibilities

Facilitate instructor-led learning and development programs for employees, third-party vendor employees, and volunteers across Colonial Williamsburg.
Facilitate or co-facilitate the weekly New Employee Orientation program (CW Foundations), covering foundational information such as the organization’s mission and history, culture, service standards, workplace expectations, employee resources, guest experience expectations, and safety expectations.
Prepare for assigned programs by reviewing facilitator guides, presentations, participant materials, activities, and supporting resources; seek clarification when content, policies, or materials are unclear or have changed.
Deliver established content accurately and consistently, following approved facilitator guides, learning objectives, and key messages while adjusting pacing, examples, questions, and discussion techniques for different audiences without changing intended meaning.
Create a respectful, welcoming, and participatory learning environment; encourage questions, manage group dynamics, and help participants connect learning to their work and guest experiences.
Assist with room setup, presentation technology, participant materials, supplies, sign-in and attendance processes, and other program logistics; confirm readiness before participants arrive.
Use presentation, classroom, and virtual-learning technology, including PowerPoint, Microsoft Teams, audiovisual equipment, and approved polling or participation tools; provide basic troubleshooting and report issues requiring additional assistance.
Gather and communicate participant questions, observations, and feedback; share recurring confusion and opportunities for improvement with the Director, Learning and Development, and participate in debriefs, practice sessions, and program updates as requested.
Maintain accurate attendance records, participant rosters, evaluation forms, completion information, and material distribution; protect employee information and follow established record-handling procedures.
Coordinate with Human Resources, People Operations, Internal Communications, Legal, Safety and Security, operational leaders, subject-matter experts, guest presenters, and other program partners.
Help presenters understand session timing, audience needs, and facilitation expectations so programs are coordinated and consistent.
Model professional behavior and reinforce Colonial Williamsburg’s Common Purpose, service standards and behaviors, and commitment to learning.
Participate in required training, observation, practice, and feedback; maintain flexibility to support different weekday programs, audiences, and locations and learn new programs as the curriculum expands.