Learning & Development Facilitator & Instructional Designer

Cynet Systems•Boston, MA

23h

About The Position

The Learning & Development Facilitator & Instructional Designer delivers engaging learning experiences and designs high-quality training programs that support employee and leadership development. The role creates respectful, inclusive, and interactive learning environments and guides meaningful conversations with professionalism, sensitivity, and confidence. Training is delivered in person and virtually, with in-person facilitation potentially requiring statewide travel.

Requirements

At least five years of experience facilitating instructor-led training, workshops, or adult learning programs.
Demonstrated experience designing and developing instructor-led and blended learning solutions.
Strong knowledge of adult learning principles and instructional design methodologies.
Exceptional facilitation, presentation, and public speaking skills.
Experience facilitating discussions about diversity, equity, inclusion, and belonging and other sensitive workplace topics.
Experience delivering management and leadership development programs.
Strong interpersonal and relationship-building skills, with the ability to engage employees at all organizational levels.
Proficiency with Microsoft Office Suite and virtual learning platforms such as Microsoft Teams and Zoom.
Strong organizational skills and the ability to manage multiple projects and priorities.

Nice To Haves

Experience coaching, consulting with, or supporting leaders at all organizational levels to strengthen leadership effectiveness.
Familiarity with learning management systems and learning analytics.
Experience evaluating learning outcomes and using data to improve training programs.
Experience with Articulate Storyline 360.

Responsibilities

Facilitate instructor-led training programs in person and virtually using established curricula and learning materials; in-person facilitation may require statewide travel.
Facilitate learning on leadership development, communication, emotional intelligence, team effectiveness, change management, conflict resolution, performance management, and inclusive workplace practices.
Foster an engaging, psychologically safe learning environment that encourages participation, collaboration, and knowledge sharing.
Manage group dynamics and respond thoughtfully to challenging questions and sensitive discussions.
Design and develop learner-centered training materials, including facilitator guides, participant workbooks, presentations, job aids, and supporting resources.
Apply adult learning principles and instructional design methodologies such as ADDIE and SAM.
Collaborate with subject matter experts to gather content, validate technical accuracy, and develop relevant instructional materials.
Evaluate participant feedback and learning metrics to identify opportunities for continuous improvement.
Provide program leaders with observations and recommendations about participant engagement and training effectiveness.
Maintain accurate attendance, evaluation, and training records.