Facilitator, Learning & Development

CW Talent • Williamsburg, VA

2d • $25 - $29 • Hybrid

About The Position

The Facilitator, Learning and Development supports Colonial Williamsburg's enterprise-wide learning and development programs by providing engaging, consistent, and well-prepared facilitation for employees, colleagues (third-party vendor employees), and volunteers. Working under the direction of the Director, Learning and Development, the Facilitator delivers established learning programs, supports the weekly New Employee Orientation program (CW Foundations), and helps create a welcoming learning environment.

This is a casual position designed to provide flexible facilitation capacity based on the learning calendar and operational needs. Hours are not fixed or guaranteed and may vary from week to week. Work is scheduled during weekday daytime hours, with no regular evening, night, or weekend schedule. The position is intended for an individual who can maintain a highly flexible weekday schedule and accept assignments with reasonable advance notice.

The Facilitator is primarily responsible for program delivery rather than ownership of learning strategy or curriculum. The position uses established facilitator guides and learning materials, while exercising appropriate judgment to adjust pacing, discussion, and learning activities to the needs of each audience. The Facilitator may also assist with program preparation, participant materials, classroom logistics, feedback collection, and limited content updates as requested.

Requirements

• Demonstrated ability to facilitate or present effectively to adult groups and to communicate information clearly, confidently, and conversationally.
• Ability to deliver established curriculum consistently while appropriately adjusting pacing, examples, and engagement techniques for different audiences.
• Ability to work effectively with people across different roles, work environments, professional backgrounds, and levels of responsibility.
• Strong preparation, organization, time-management, and reliability skills, including punctual arrival and readiness for scheduled programs.
• Comfort using PowerPoint, Microsoft Teams, standard audiovisual equipment, and other common presentation or learning technologies.
• Ability to learn Colonial Williamsburg's Common Purpose, history, organizational culture, service standards and behaviors, employee resources, and assigned program content and communicate that information accurately.
• Strong judgment, professionalism, and discretion when working with employee information, workplace questions, and sensitive discussion that may arise during learning programs.
• Ability to receive coaching and feedback, incorporate program changes, and maintain consistent facilitation standards across repeated sessions.
• Availability for flexible, variable daytime assignments, primarily Monday through Friday. Hours are based on program needs and are not fixed or guaranteed.

Nice To Haves

• University degree in Education, Human Resources, Organizational Development, Business Administration, Leadership, Communication, Hospitality Management, Museum Studies, History, or a related field preferred, or equivalent professional experience.
• At least 2 years of experience in adult education, employee training, learning and development, teaching, facilitation, orientation or onboarding, museum education, hospitality training, or a related role preferred.
• Working knowledge of adult-learning principles and experience using discussion, questions, activities, scenarios, reflection, or other participatory learning methods preferred.
• Experience in a museum, cultural institution, nonprofit, education, hospitality, service, or other mission-driven organization preferred.
• Experience facilitating new employee orientation, onboarding, professional development, leadership development, customer or guest service, or workplace skills programs preferred.

Responsibilities

• Facilitate instructor-led learning and development programs for employees, colleagues (third-party vendor employees), and volunteers across the Colonial Williamsburg enterprise. Deliver established content clearly and consistently while using discussion, activities, examples, reflection, and other adult-learning techniques to keep participants engaged and support practical application of the material.
• Facilitate or co-facilitate the weekly New Employee Orientation program (CW Foundations). Help introduce new employees, colleagues (third-party vendor employees), and volunteers to Colonial Williamsburg's mission and history, organizational culture, service standards and behaviors, workplace expectations, employee resources, guest experience expectations, safety expectations, and other foundational information included in the orientation curriculum.
• Prepare thoroughly for each assigned program by reviewing facilitator guides, presentations, participant materials, activities, and supporting resources. Maintain working knowledge of assigned content and seek clarification before delivery when information, policy, or learning materials are unclear or have changed.
• Deliver established learning content with accuracy and appropriate consistency across sessions. Follow approved facilitator guides, learning objectives, and key messages while adapting pacing, examples, questions, and discussion techniques to support different employee groups without changing the intended meaning or organizational expectations of the program.
• Create a respectful, welcoming, and participatory learning environment for people from different roles, backgrounds, levels of responsibility, and areas of the Colonial Williamsburg enterprise. Encourage questions and discussion, manage group dynamics appropriately, and help program participants connect learning content to their work and to the Colonial Williamsburg working and guest experiences.
• Assist with room setup, presentation technology, participant materials, supplies, sign-in or attendance processes, and other practical needs required for successful program delivery. Arrive with sufficient time to confirm that the learning environment, materials, and technology are ready before participants arrive.
• Use presentation, classroom, and virtual-learning technology required for assigned programs, including PowerPoint, Microsoft Teams, audiovisual equipment, polling or participation tools, and other approved learning technology. Support basic troubleshooting during sessions and promptly identify technology issues that require additional assistance.
• Gather and communicate participant questions, observations, and feedback that may improve learning programs. Share recurring areas of confusion, opportunities to strengthen examples or activities, and other useful observations with the Director, Learning and Development. Participate in facilitator debriefs, practice sessions, and program updates as requested.
• Assist with accurate attendance records, participant rosters, evaluation forms, completion information, material distribution, and other limited administrative tasks connected to assigned learning programs. Protect employee information and follow established procedures for the handling of learning records and program materials.
• Work effectively with Human Resources, People Operations, Internal Communications, Legal, Safety and Security, operational leaders, subject-matter experts, guest presenters, and other partners involved in assigned learning programs. Help presenters understand session timing, audience needs, and facilitation expectations so programs feel coordinated and consistent to participants.
• Model the professional behavior expected of Colonial Williamsburg employees and reinforce Colonial Williamsburg’s desired culture: Common Purpose, service standards and behaviors, and commitment to learning. Use facilitation as an opportunity to help participants understand how organizational expectations connect to their daily work, colleagues, and guests.
• Participate in required training, observation, practice, and feedback necessary to remain qualified to facilitate assigned programs. Maintain the flexibility to support different weekday programs, audiences, and locations as needs change, and be prepared to learn new programs as the Colonial Williamsburg Learning and Development curriculum expands.

Benefits

• This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act (FLSA).
• This position may be subject to overtime during high peak times, etc. as directed and approved by the supervisor.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree