Learning & Dev Specialist

Hanscom Federal Credit Union•Littleton, MA

3d•$74,187 - $92,734•Hybrid

About The Position

Hanscom Federal Credit Union is hiring a Learning & Development Specialist in its Digital Innovation Department. The position is based in Littleton and follows a hybrid schedule of three days in the office and two days remote per week. The specialist designs and develops learning solutions for new and existing employees across onboarding, compliance, operations, systems, products and services, and professional development. The role partners with leaders and subject matter experts to assess learning and performance needs, understand business processes, and translate complex information into practical learning and performance-support resources. The specialist coordinates learning projects from development through implementation; creates and maintains learning materials and digital content; evaluates learning effectiveness using feedback, quality results, assessments, observations, business metrics, and KPIs; and supports organizational change and employee readiness. The role also maintains learning records and LMS activities, stays current on learning practices and financial services requirements, and uses AI-enabled tools responsibly to research, analyze information, and improve content development and business solutions. This is a full-time, permanent position with an annual salary range of $74,186.94 to $92,733.67. The organization describes itself as members-first and emphasizes integrity, teamwork, innovation, and empathy.

Requirements

Three to five years of experience in training, learning and development, instructional design, or a related role.
Experience designing learning solutions and resources across multiple formats.
Experience partnering with subject matter experts and translating business processes and systems into clear, practical learning solutions.
Demonstrated experience using business metrics or KPIs to assess effectiveness and recommend improvements.
Bachelor's degree in Learning and Development, Education, Organizational Development, Human Resources, Business, or a related field, or an equivalent combination of education and experience.
Knowledge of adult learning principles, instructional design methodologies, and performance consulting practices.
Ability to approach unfamiliar business areas with curiosity, ask effective questions, and quickly understand systems, processes, products, services, and workflows.
Ability to analyze business processes, systems, feedback, operational data, and performance metrics to identify potential knowledge or performance gaps and translate findings into practical learning solutions and performance-support resources.
Ability to recognize when identified needs may involve broader process or system issues and appropriately elevate findings.
Ability to define or apply business metrics and KPIs to evaluate success, identify trends, and recommend improvements.
Ability to use AI-enabled tools responsibly to research, synthesize information, support analysis, and improve the efficiency and quality of content development.
Strong written communication, content development, analytical thinking, project management, organization, time management, and attention to detail.
Ability to build collaborative relationships and work effectively with leaders, subject matter experts, and cross-functional partners.
Proficiency with Microsoft 365 applications.
Ability to manage multiple projects, priorities, and deadlines.
Expert-level interpersonal and written communication skills, including the ability to motivate or influence others, build trust, obtain cooperation, and resolve issues involving multiple departments or divisions.
Ability to work independently or as part of a team, follow written and oral instructions, communicate clearly, handle multiple changing priorities, and maintain discretion with confidential matters.
Able to perform primarily sedentary work with limited physical exertion, occasionally lift up to 10 pounds, climb or descend stairs in an emergency, and operate routine office equipment.
Able to work extended hours or travel off site whenever required or requested by management, and maintain regular, reliable, and timely attendance.

Nice To Haves

Experience developing surveys and using survey results to gather feedback or evaluate effectiveness.
Experience in a credit union, banking, financial services, or another highly regulated environment.
Experience with the Corelation Keystone core processing system.
Experience developing or supporting Financial Wellness education, content, or programs.
Relevant certification in talent development, instructional design, eLearning, performance consulting, or business analysis.
Experience with Articulate 360, Rise, learning management systems, learning content development tools, and AI-enabled productivity tools.

Responsibilities

Design and develop engaging learning solutions for new hires and existing employees across onboarding, compliance, operations, systems, products and services, and professional development.
Coordinate learning projects from development through implementation, including timelines, stakeholder coordination, content reviews, and project deliverables.
Partner with leaders and subject matter experts to assess learning and performance needs.
Review feedback, quality results, operational data, and performance metrics to identify potential knowledge or skill gaps, recommend learning solutions, and elevate needs that may reflect broader process or system issues.
Develop and maintain learning resources, including learning guides, participant materials, job aids, process guides, knowledge articles, videos, and digital learning content.
Collaborate across departments and with subject matter experts to analyze business needs and translate complex information and identified gaps into practical learning solutions and performance-support resources.
Evaluate learning effectiveness using member and employee feedback, quality results, assessments, observations, business metrics, and defined KPIs; analyze results and trends and recommend improvements.
Support organizational change and employee readiness for new systems, processes, products, services, and initiatives.
Maintain learning records, content, and LMS activities, including course assignments, content updates, and reporting.
Stay current on learning practices, financial services requirements, learning technologies, and responsible uses of AI; apply AI-enabled tools to research, analyze information, improve content development, and support learning and business solutions.
Perform other duties as assigned.