Specialist - Curriculum Dev-Continuing

Curriculum Dev-Continuing•East Lansing, MI

4d•Remote

About The Position

The Director of Undergraduate Academic Experience provides leadership for developing, coordinating, and continuously improving academic resources, processes, communications, and initiatives that support the Broad undergraduate academic experience. Reporting to the Assistant Dean for Undergraduate Academic Operations & Student Experience, this inaugural Academic Specialist role collaborates with faculty, academic specialists, departments, and student-facing units to strengthen curriculum support, students’ understanding of academic requirements and milestones, and consistency across college-wide undergraduate processes. The Director leads work in academic and educational resource development, student communications, scholarship administration, academic milestones, training, and assessment. The position develops sustainable processes and resources, supports program and curriculum assessment, translates college priorities into effective practices and student-facing information, and supervises designated staff. The role leads development and assessment of resources supporting the undergraduate curriculum; coordinates college-wide academic communications and student-facing digital content; supports consistent scholarship administration and donor-funded initiatives; and coordinates key academic milestones such as Admitted Student Day and Commencement. It also develops training and documentation for faculty and staff, prepares assessment reports and recommendations for leadership, and represents the Assistant Dean in selected meetings and initiatives. The position regularly collaborates with faculty, academic professionals, college and university leaders, and campus partners. It generally operates in a professional office environment during standard business hours, with occasional evening or weekend work for events or other initiatives. The Broad College supports flexible work arrangements, including predictable day/time flexibility and remote work opportunities, subject to university policy, operational needs, and student-facing responsibilities. The position is designated remote-friendly, with remote work by mutual agreement. The minimum salary is $92,000; final salary is commensurate with relevant experience, educational credentials, position scope, and internal equity.

Requirements

Master’s degree in Customer Experience Management, higher education administration, student affairs, business, education, or a related field.
Five or more years of progressively responsible professional experience in customer experience management, higher education administration, academic program administration, student experience management, or a related field.
Demonstrated knowledge and application of customer experience, student experience, service design, or human-centered methodologies to assess and improve services, systems, processes, or experiences.
Experience leading complex, cross-functional initiatives involving multiple departments, functional areas, or stakeholder groups from planning through implementation and assessment.
Experience developing, implementing, and assessing academic, educational, or student-facing programs, resources, or processes, using data, feedback, or other evidence to inform improvements.
Demonstrated experience developing audience-centered communications, resources, or information strategies that improve clarity, accessibility, or user experience.
Excellent written and verbal communication, organizational, analytical, and interpersonal skills, including the ability to translate complex information into clear processes, resources, and communications.
Ability to exercise sound judgment, discretion, professionalism, and confidentiality when working with sensitive academic, student, financial, or administrative information.

Nice To Haves

Experience applying customer experience methodologies such as journey mapping, service design, voice-of-customer/student feedback, or experience measurement to identify needs and improve experiences.
Experience developing educational or instructional resources, supporting curriculum or academic program implementation, and assessing program or student outcomes.
Experience administering scholarships, supporting donor-funded initiatives, working with financial aid-adjacent processes, or stewarding resources that support undergraduate education.
Experience developing or managing student-facing communication strategies, digital content, texting/CRM communications, website content, or other audience-centered communication systems.
Experience using engagement metrics, survey findings, utilization data, or other evidence to evaluate effectiveness and guide continuous improvement.
Experience leading cross-functional initiatives and supervising, training, or providing work direction to professional staff or student employees.

Responsibilities

Lead the development, coordination, and assessment of academic and educational resources supporting implementation of the Broad undergraduate curriculum.
Develop educational content, instructional resources, and structured learning materials concerning academic expectations, requirements, policies, and milestones.
Collaborate with faculty, academic specialists, and academic units to support curriculum implementation, identify gaps in student understanding, and strengthen connections across the undergraduate academic experience.
Contribute to program and curriculum assessment by examining student feedback, outcomes, and other indicators and translating findings into recommendations and resources.
Coordinate and administer college-wide undergraduate academic communication systems, including the texting platform and student-facing web content.
Develop communication plans and educational messaging about academic requirements, policies, processes, milestones, and undergraduate priorities.
Partner with Broad College MarCom, IT, and undergraduate-facing units to improve the clarity, accessibility, timing, and organization of student-facing information.
Use engagement data and student feedback to assess communication effectiveness and guide continuous improvement.
Coordinate undergraduate scholarship administration across the college and academic departments in partnership with Advancement, Financial Aid, and academic units.
Develop shared scholarship processes, documentation, timelines, training, and student-facing resources; monitor scholarship utilization and identify opportunities for improvement.
Support donor-funded undergraduate experience initiatives, including implementation, coordination, and stewardship of gifts and resources.
Coordinate significant undergraduate academic milestones, including Admitted Student Day, Commencement, and other designated academic experiences.
Develop shared timelines, resources, communications, and implementation standards for academic milestones, and support related student recognition and academic materials.
May facilitate a one-credit seminar focused on first-year experience or senior launch.
Develop process guides, educational materials, training resources, and tools that support consistent implementation of undergraduate academic processes.
Partner with the Assistant Dean to support New Faculty Orientation and other training related to undergraduate operations, policies, communications, and student-facing practices.
Collaborate, as appropriate, with the Director of Undergraduate Student Engagement to support understanding of Broad360 and its connection to the undergraduate academic experience.
Collect and analyze information about assigned initiatives and prepare reports, briefing materials, and recommendations for college leadership.
Maintain assessment documentation supporting continuity, transparency, and institutional knowledge, and contribute to broader undergraduate assessment and planning.
Represent the Assistant Dean in selected meetings, working groups, and initiatives related to the assigned portfolio, as appropriate.
Supervise assigned staff and student employees, including goal setting, performance feedback, professional development, and work planning; establish priorities and expectations aligned with college priorities.