Learning & Dev Specialist

Hanscom Federal Credit Union•Littleton, MA

2d•Hybrid

About The Position

Hanscom Federal Credit Union is hiring a full-time, permanent Learning & Development Specialist in its Human Resources Department. The position follows a hybrid schedule of three days in the office and two days remote per week. The specialist designs and develops learning solutions for new and existing employees across onboarding, compliance, operations, systems, products and services, and professional development. The role partners with leaders and subject matter experts to assess business and performance needs, translate complex information into practical training and performance-support resources, and coordinate learning projects from development through implementation. The specialist evaluates learning effectiveness using feedback, assessments, observations, quality results, operational data, business metrics, and KPIs, then analyzes trends and recommends improvements. The role also supports organizational change and employee readiness, maintains learning content and LMS activities, and uses AI-enabled tools responsibly to research, analyze information, and improve learning content and business solutions. The position requires strong collaboration, communication, analytical, organizational, and project-management skills. The work is primarily sedentary and performed indoors in a climate-controlled shared work area with minimal noise. Physical requirements include bending, sitting, standing, occasional lifting of up to 10 pounds, and climbing or descending stairs in an emergency. The employee must be able to use routine office equipment and work at a computer for an average of 6–8 hours per day when necessary. Extended hours or off-site travel may be required when requested by management.

Requirements

Three to five years of experience in training, learning and development, instructional design, or a related role.
Experience designing learning solutions and resources across multiple formats.
Experience partnering with subject matter experts and translating business processes and systems into clear, practical learning solutions.
Demonstrated experience using business metrics or KPIs to assess effectiveness and recommend improvements.
Bachelor’s degree in Learning and Development, Education, Organizational Development, Human Resources, Business, or a related field, or an equivalent combination of education and experience.
Knowledge of adult learning principles, instructional design methodologies, and performance consulting practices.
Ability to approach unfamiliar business areas with curiosity, ask effective questions, and quickly understand systems, processes, products, services, and workflows.
Ability to analyze business processes, systems, feedback, operational data, and performance metrics to identify knowledge or performance gaps and translate findings into learning solutions and performance-support resources.
Ability to recognize when identified needs may involve broader process or system issues and elevate findings appropriately.
Ability to define or apply business metrics and KPIs to evaluate success, identify trends, and recommend improvements.
Ability to use AI-enabled tools responsibly to research, synthesize information, support analysis, and improve the efficiency and quality of content development.
Strong written communication, content development, analytical thinking, project management, organization, time management, and attention to detail.
Ability to build collaborative relationships and work effectively with leaders, subject matter experts, and cross-functional partners.
Proficiency with Microsoft 365 applications.
Experience with Articulate 360, Rise, learning management systems, learning content development tools, and AI-enabled productivity tools.
Ability to manage multiple projects, priorities, and deadlines.
Expert-level interpersonal and written communication skills, including the ability to motivate or influence others, build trust, resolve issues, and obtain cooperation and agreement.
Ability to work independently or with limited supervision and effectively as part of a team.
Ability to read and carry out written instructions, follow oral instructions, perform basic mathematical calculations, spell accurately, and understand computer basics.
Ability to speak clearly and deliver information in a logical and understandable sequence.
Ability to deal calmly and professionally with diverse personalities at various organizational levels, demonstrate customer service and discretion, handle deadline pressure and changing priorities, and exercise discretion with confidential matters.
Ability to maintain regular, reliable, and timely attendance.
Ability to bend, sit, and stand for primarily sedentary work with limited exertion and occasional lifting of up to 10 pounds; climb or descend stairs in an emergency; operate routine office equipment; and work at a computer for an average of 6–8 hours per day when necessary.
Ability to work extended hours or travel off site whenever required or requested by management.

Nice To Haves

Experience developing surveys and using survey results to gather feedback or evaluate effectiveness.
Experience in a credit union, banking, financial services, or another highly regulated environment.
Experience with the Corelation Keystone core processing system.
Experience developing or supporting Financial Wellness education, content, or programs.
Relevant certification in talent development, instructional design, eLearning, performance consulting, or business analysis.

Responsibilities

Design and develop engaging learning solutions for new hires and existing employees across onboarding, compliance, operations, systems, products and services, and professional development.
Coordinate learning projects from development through implementation, including timelines, stakeholder coordination, content reviews, and project deliverables.
Conduct business discovery and assess learning and performance needs with leaders and subject matter experts.
Review feedback, quality results, operational data, and performance metrics to identify knowledge or skill gaps and recommend learning solutions.
Recognize and elevate needs that may reflect broader process or system issues.
Develop and maintain learning resources, including learning guides, participant materials, job aids, process guides, knowledge articles, videos, and digital learning content.
Collaborate with departments and subject matter experts to analyze business needs and translate complex information and performance gaps into practical learning and performance-support resources.
Evaluate learning solutions using member and employee feedback, quality results, assessments, observations, business metrics, and defined KPIs.
Analyze results and trends to identify opportunities and recommend improvements.
Support organizational change and employee readiness for new systems, processes, products, services, and initiatives.
Maintain learning records, content, and LMS activities, including course assignments, content updates, and reporting.
Stay current on learning practices, financial services requirements, learning technologies, and responsible uses of AI.
Apply AI-enabled tools to research and understand the business, analyze information, improve content development, and support effective learning and business solutions.
Perform other duties as assigned.