Learning & Development Program Specialist - Remote

Civista Bank•Dublin, OH

11d•Remote

About The Position

Civista Bank is seeking a Learning & Development Program Specialist to administer Civista University, the Bank’s Litmos learning management system, and design learning experiences that support employee development, business performance, and organizational priorities. The role combines LMS administration, instructional design, content development, and partnership with leaders and other stakeholders. The position is responsible for system configuration and maintenance, learner support, reporting, data integrity, and the administration of learning content and programs. It also develops digital and multimedia learning solutions using adult learning and instructional design principles, and improves them based on feedback, engagement, and performance data. The role partners with subject matter experts, facilitators, vendors, and business stakeholders to identify needs and implement effective learning solutions. The successful candidate is organized, detail-oriented, collaborative, and able to manage multiple projects and deadlines. The position is remote, but the employee must reside within Civista Bank’s operating footprint. Occasional travel may be required for meetings or training.

Requirements

Two to five years of experience in Learning & Development, training, instructional design, or a related field.
Hands-on experience administering an LMS.
Experience with e-learning development tools, such as Articulate Rise or a similar platform.
Strong understanding of instructional design and adult learning principles.
Proficiency in Microsoft 365 and learning technologies.
Strong organizational, analytical, project-management, and problem-solving skills.
Ability to troubleshoot technical issues and manage multiple projects and deadlines.
Excellent written and verbal communication and stakeholder-engagement skills.
High attention to detail and a commitment to delivering a positive learner experience.
Must reside within the Civista Bank operating footprint.
Ability to sit for prolonged periods and perform work requiring extended screen time and sustained focus.
Ability to communicate effectively in writing and verbally.

Nice To Haves

Bachelor’s degree in business, organizational development, instructional design, human resources, information technology, or a related field; equivalent experience will be considered.
Litmos experience.

Responsibilities

Serve as the primary administrator for the Litmos LMS, known internally as Civista University.
Manage users, roles, permissions, system configuration, course assignments, learning paths, and curricula.
Maintain system organization, data integrity, reporting accuracy, and completion records.
Upload and manage SCORM content, e-learning modules, videos, and other multimedia learning assets.
Administer evaluations, assessments, and completion tracking.
Provide end-user support, troubleshoot technical issues, and manage the Civista University mailbox and learner inquiries.
Generate and distribute reports for quarterly business needs, audits, compliance, Human Resources, and other stakeholders.
Monitor engagement and usage metrics and recommend improvements to the learner experience.
Stay current on LMS updates and enhancements, recommend new features or capabilities, and partner with the LMS vendor in regular system review meetings.
Collaborate with business partners to develop and deliver LMS-related solutions.
Design and develop interactive learning experiences using adult learning and instructional design principles.
Translate business needs into learning objectives, structured programs, and practical training solutions.
Build digital learning experiences using tools and formats such as Articulate Rise, LMS modules, job aids, microlearning, videos, quizzes, and reinforcement activities.
Partner with subject matter experts and facilitators to develop accurate, relevant, and engaging learning content.
Create multimedia content, including video clips and microlearning modules.
Develop reinforcement and follow-up strategies that support knowledge retention and application.
Continuously improve content based on learner feedback, engagement, and performance data.
Ensure learning content aligns with Civista’s brand, culture, strategic priorities, business goals, and leadership expectations.
Act as a liaison between Civista and external learning vendors.
Consult with stakeholders to understand learning needs and recommend appropriate solutions.
Coordinate with vendors and internal partners to support successful implementation and ongoing improvement of learning programs and platforms.