Learning & Development Instructional Designer

YMCA of Memphis & the Mid-South•Cordova, TN

2h•Onsite

About The Position

The Learning & Development Instructional Designer designs, develops, and maintains engaging training programs and learning materials for the YMCA of Memphis & the Mid-South. The role translates organizational training needs and subject matter expertise into effective learning experiences that support employee development, job performance, and Association goals. It leads day-to-day training content development and supports Association-wide learning initiatives. The position develops and organizes content for the Association’s learning platform and creates instructor-led, virtual instructor-led, and e-learning courses, along with job aids, videos, guides, presentations, and performance-support materials. It works with subject matter experts and department leaders to identify training needs and learning objectives, applies adult-learning principles and instructional-design methodologies, and uses learning technologies and authoring tools. The role also evaluates training effectiveness, updates existing materials, and supports onboarding, professional development, leadership development, and organizational changes. The position is generally scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m.; weekend work may be required depending on business needs. Work is primarily in an office, with collaboration across YMCA branches, departments, and Association leadership. Occasional travel to YMCA locations may be required. The job involves extended computer use, occasional standing, walking, presenting, and facilitating training, and occasionally lifting, carrying, or moving materials and equipment weighing up to 25 pounds.

Requirements

Bachelor’s degree, associate degree, relevant certification, or equivalent experience in instructional design, education, training, or a related field.
Experience developing in-person, virtual, or online training materials.
Strong communication, organization, and project-management skills.
Ability to sit and work at a computer for extended periods.
Ability to communicate effectively in person, by phone, and through virtual platforms.
Ability to occasionally stand, walk, present, and facilitate training sessions.
Ability to occasionally lift, carry, or move training materials and equipment weighing up to 25 pounds as needed.
Commitment to helping provide quality and safe youth programs and to preventing and reporting child abuse.

Nice To Haves

Two to three years of related experience preferred.
Familiarity with learning management systems, Microsoft 365, and e-learning tools preferred.
Experience with tools such as Articulate 360, Rise, Captivate, and Camtasia.

Responsibilities

Lead the development and creation of training programs and learning materials that support business goals and employee development.
Build and maintain the Association’s learning platform, including developing and organizing training content and resources.
Collaborate with subject matter experts and department leaders to gather information, identify training needs, and establish learning objectives.
Design and develop instructor-led training, virtual instructor-led training, e-learning courses, job aids, videos, guides, presentations, and performance-support materials.
Apply adult-learning principles and instructional-design methodologies, including ADDIE and SAM.
Use learning technologies and authoring tools such as Articulate 360, Rise, Captivate, Camtasia, and learning management systems.
Ensure learning content is accurate, accessible, inclusive, engaging, and aligned with YMCA branding and organizational standards.
Pilot, test, and revise training materials based on learner feedback and identified learning needs.
Organize and manage multiple training-development projects while meeting established timelines and expectations.
Evaluate training effectiveness through assessments, surveys, learner feedback, and available performance data.
Maintain and update existing training materials for accuracy, consistency, and relevance.
Identify opportunities to improve training content and recommend enhancements to leadership.
Develop materials for employee onboarding, professional development, leadership development, and organizational changes.
Support Association-wide learning initiatives and training programs.
Stay current on instructional-design practices, learning technologies, and industry trends.
Perform other related duties as assigned.
Collaborate effectively with people of different backgrounds, abilities, opinions, and perceptions; build rapport and listen for understanding.
Establish goals, clarify tasks, plan work, and participate in meetings.
Follow budgeting policies and procedures and immediately report financial irregularities.
Occasionally travel to YMCA locations for training sessions, meetings, and learning initiatives.
Work occasional weekends when required by business needs.