Learning & Development Coordinator

Proficient Auto Logistics•Jacksonville, FL

About The Position

The Learning & Development Coordinator reports to the Manager of Learning & Development within Proficient Safety Services, a PAL company. The role supports the design, delivery, and continuous improvement of training programs for managers, office staff, drivers, and shop personnel in auto haul operations. It develops and updates curriculum covering company policies, FMCSA, DOT, OSHA, and EPA regulations, safe operating practices, and technology platforms; coordinates onboarding orientations and ongoing instruction; tracks completion and competency; and partners with Driver Development, Safety, Operations, and Human Resources to align learning with performance, compliance, and retention goals. The Coordinator maintains the Learning Management System and training records, assesses learning needs, coordinates training logistics, and evaluates program effectiveness. The role also supports new-hire onboarding and communicates training progress and readiness to relevant teams. Travel of up to 30% is required.

Requirements

High school education required.
Minimum of three years of work experience preferred.
Excellent written and oral communication skills.
Strong time management and organizational skills.
Strong analytical and critical thinking skills.
Strong knowledge of adult learning principles and training methodologies.
Strong proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Ability to build and nurture relationships with drivers.
Ability to work in a fast-paced environment.
Ability to meet time-sensitive deadlines and manage multiple tasks.
Knowledge of FMCSA/DOT rules and regulations.
Willingness to travel up to 30%.

Nice To Haves

Bachelor’s degree in Learning & Development or a related field.
Three or more years of work experience.

Responsibilities

Design, schedule, and deliver onboarding orientations and ongoing training for drivers, owner-operators, and shop personnel, aligned with applicable regulations, company policies, safety standards, and customer requirements.
Develop and update training materials, including manuals, toolkits, videos, eLearning content, and job aids relevant to auto haul operations, ELD/HOS, safe operating practices, and technology platforms.
Develop and deliver certification and qualification programs for driver mentors and safety/quality coaches.
Collaborate with Quality, Safety, Claims Management, and Driver Development on quality reset training and instruction on cargo inspections, documentation, and quality systems.
Maintain and administer the Learning Management System, including course setup, enrollment, completion and certification tracking, and data integrity.
Monitor training completion, compliance deadlines, and competency requirements; generate reports and dashboards to track effectiveness, identify gaps, and support continuous improvement.
Conduct needs assessments and gather feedback from drivers, shop personnel, managers, office staff, and operations teams to identify skill gaps and recommend training solutions.
Partner with Safety, Operations, Driver Development, Human Resources, Regulatory Compliance, and Corporate Communication teams to integrate safety and quality protocols, corrective actions, and performance goals into learning programs.
Coordinate logistics for in-person, virtual, and blended training, including scheduling, materials preparation, communications, and participant support.
Coordinate with Recruiting to monitor new-hire progress and report training hours to Human Resources for new-hire driver and mentor training pay.
Support new-hire onboarding by reinforcing company culture, safety expectations, and contractual requirements, and provide Operations with feedback on driver readiness.
Assist with developing and evaluating training programs to keep them current, practical, and effective in reducing risk and supporting retention.
Maintain accurate training records and documentation for audits, regulatory compliance, and organizational reporting.
Perform other duties as assigned to support organizational objectives.