Learning & Development Coordinator

Kodiak • Lancaster, TX

1d

About The Position

The Learning & Development Coordinator partners with the Operations Training Manager to build and deliver effective training programs for Kodiak’s Operations organization. The role develops and maintains training modules in Kodiak University, the company’s Learning Management System (LMS), and facilitates hands-on learning covering operational processes, technical systems, asset management, and safety protocols. It supports new-hire onboarding and continuous development, while helping teams improve proficiency, follow Standard Operating Procedures (SOPs), and deliver customer satisfaction. The position is hands-on and dynamic, requiring instructional leadership, technical awareness, and the ability to translate operational challenges into effective learning solutions.

The coordinator collaborates with Operations leaders and subject matter experts to validate training content and align learning objectives with operational priorities. The role also uses feedback and performance data to assess training effectiveness and continuously improve training materials and delivery.

Requirements

• At least three years of experience designing, developing, and facilitating engaging training programs in an operations environment.
• Hands-on experience administering an LMS, managing its content, and leveraging its capabilities; examples include Litmos, Cornerstone, Docebo, or Absorb.
• Ability to translate complex operational workflows and SOPs into clear, concise, effective training materials.
• Experience conducting needs assessments, evaluating training effectiveness, and using data to improve future training.
• Skill in developing scenario-based training to prepare operators for live operations, high-stakes escalations, and maintaining composure under pressure.
• Strong understanding of procedures and best practices in operational control centers, dispatch coordination, or multi-route fleet management.
• Understanding of autonomous vehicle technology and the safety-critical roles of human operators, including Command Center personnel, Remote Drivers, and Safety Drivers.
• Proficiency with multimedia tools and software for learning content, such as Articulate Storyline, Camtasia, Wondershare, and PowerPoint.
• Familiarity with operational metrics and KPIs such as uptime, on-time performance, and safety records.
• Self-motivated and proactive, with the ability to manage and prioritize multiple projects and deadlines independently.
• Ability to introduce processes, systems, and SOPs as a change agent and build team buy-in.
• Strong problem-solving and continuous-improvement mindset, using operational data and feedback to refine training.
• Ability to collaborate with Operations Managers, Supervisors, Leads, and Program Management to align training strategy with company goals and safety imperatives.

Responsibilities

• Design and build comprehensive Kodiak University training modules on operational processes, technical systems, and safety protocols.
• Update and maintain existing LMS training content to ensure it is accurate, relevant, and aligned with current SOPs and system updates.
• Facilitate engaging hands-on training sessions for new hires and current Operations personnel, both in person and virtually.
• Conduct new-hire onboarding and continuous development programs to build operational discipline, urgency, and ownership.
• Coach, mentor, and assess trainees’ understanding and proficiency in safety, performance, and adherence to operational standards.
• Collaborate with Operations Managers, Supervisors, Leads, and subject matter experts to validate content and align learning objectives with operational priorities.
• Gather feedback and performance data to evaluate training effectiveness and improve training materials and facilitation methods.
• Independently manage and prioritize multiple training projects, module-development deadlines, and facilitation schedules.
• Introduce new processes, systems, and operational SOPs while generating team buy-in and ownership.

Benefits

• Competitive compensation package including equity and annual bonus
• Medical, dental, and vision plans
• Accrued PTO
• Generous parental leave policies
• Long-term disability and short-term disability insurance
• Life insurance
• Wellbeing benefits, including Headspace, One Medical, Gympass, and Spring Health
• Fidelity 401(k)
• Commuter benefits
• Flexible Spending Account (FSA), Dependent Care FSA, and Health Savings Account (HSA)
• Incentive programs, including referral bonuses and patent bonuses

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed