Learning & Development Coordinator

Four Seasons Hotels and Resorts • Brookside, DE

8d • Onsite

About The Position

Four Seasons Resort and Residences Dominican Republic at Tropicalia is seeking a Learning and Development Coordinator to join their pre-opening team. This role will report to the Learning and Development Manager and will be responsible for coordinating and supporting learning programs that embody the Four Seasons culture, service standards, and the Golden Rule. The goal is to create an organized, engaging, and welcoming learning experience for all employees.

Requirements

• University degree or technical qualification in Education, Psychology, Human Resources, Hospitality Management, Communications, or a related field.
• One to three years of experience in Learning and Development, training coordination, Human Resources, or hospitality operations.
• Fluency in Spanish and English is required.
• Proficiency in Microsoft Office.

Nice To Haves

• Previous luxury-hospitality experience is preferred.
• Experience with learning-management systems, digital content, or instructional-design tools is preferred.

Responsibilities

• Coordinate the logistics, materials, schedules, attendance, and communications for all property learning and development programs.
• Support the delivery of Four Seasons induction and onboarding programs, including Embark, cultural orientation, and Tropicalia immersion experiences.
• Participate in pre-opening activities by coordinating high-volume orientation, onboarding, and service-culture training for newly hired employees.
• Facilitate selected orientation, culture, service, and compliance-training sessions in English and Spanish.
• Maintain the annual and monthly training calendars and coordinate learning activities with department leaders and departmental trainers.
• Schedule training rooms, audiovisual equipment, transportation, meals, printed materials, and other resources required for each learning experience.
• Maintain accurate employee learning records, attendance reports, completion status, certifications, and training documentation in the applicable learning-management systems.
• Monitor completion of mandatory corporate and local training and follow up with employees and department leaders regarding outstanding requirements.
• Prepare training reports, presentations, surveys, certificates, and communications, and support the evaluation of program effectiveness.
• Assist with the development, adaptation, and translation of training materials, presentations, facilitator guides, job aids, and digital-learning content.
• Support the coordination and development of departmental trainers, ensuring they have the materials, guidance, and resources required to deliver effective skills training.
• Partner with People and Culture and operational departments to identify learning needs, service gaps, and opportunities to strengthen employee performance.
• Support employee-development initiatives, leadership programs, cross-training, internships, school partnerships, and career-development activities.
• Maintain an organized and welcoming learning environment and ensure that all training materials, supplies, and equipment are properly stored and available.
• Support learning events, recognition activities, and other People and Culture initiatives as required.

Benefits

• Competitive salary and a comprehensive benefits package.
• Excellent training and professional-development opportunities.
• Opportunities for career growth within Four Seasons Hotels and Resorts.
• Employee travel program, including complimentary and discounted stays at Four Seasons properties worldwide, subject to program eligibility.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals while on duty.
• A supportive and inclusive work environment built on mutual respect, collaboration and the Golden Rule.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree