Learning and Development Specialist

Austin Telco Federal Credit Union • Austin, TX

2d • Onsite

About The Position

Austin Telco Federal Credit Union is seeking a Learning and Development Specialist to partner with stakeholders and the Learning and Development Manager to identify learning needs, deliver effective training programs, and support employee development across the organization. The role designs training plans and resources, facilitates engaging instruction, and creates learning materials that support professional growth and the transfer of knowledge and skills.

The position delivers training in person, online, and in blended formats to employees with varying levels of experience. It also supports onboarding, learning management system administration, evaluation of training programs, and employee development. The role works under minimal supervision, handles complex issues, and may travel to branches as necessary.

The position is based at 11149 Research Blvd, Austin, Texas 78759, and follows a Monday–Friday schedule from 7:30 a.m. to 4:00 p.m. The salary range is $65,000–$77,500.

Requirements

• 3–5 years of financial institution experience.
• 3–5 years of training, facilitation, or instructional delivery experience.
• Strong verbal and written communication skills, including the ability to clearly articulate concepts and create concise training materials.
• Effective presentation skills and the ability to engage diverse audiences.
• Ability to apply sound judgment, follow established procedures, and solve problems involving several concrete variables.
• Proficiency in developing training content and using learning technologies.
• Valid driver’s license and ability to operate a motor vehicle for travel to branches as necessary.
• Good credit standing, verified prior to interview.
• Successful completion of an assessment.
• Successful background check and drug screening upon offer.

Nice To Haves

• Bachelor’s degree in Human Resources, Organizational Development, Education, or a related field.
• Experience designing instructional materials or e-learning content.
• Experience with Learning Management Systems (LMS) administration.

Responsibilities

• Design and develop training plans, resources, and job aids that promote employee knowledge and skill transfer.
• Partner with stakeholders to identify learning gaps, create instructional materials, and implement training solutions that support employee development and organizational goals.
• Collaborate with subject matter experts to translate technical knowledge into engaging, accessible learning experiences.
• Create and maintain training procedure manuals, guides, handbooks, visual aids, tutorials, and course materials.
• Assist in managing the Learning Management System (LMS) to deliver, track, and report training data.
• Provide hands-on instruction and facilitate training for employees with varying levels of proficiency and experience.
• Deliver engaging, interactive training sessions in in-person, online, and blended formats to small and large audiences.
• Adapt training delivery based on learners’ needs and feedback, using relevant examples and connections to their work.
• Coordinate new employee onboarding and training needs with HR and leadership.
• Welcome, engage, and connect with incoming groups of learners.
• Collect participant feedback, conduct knowledge checks, analyze responses, and recommend improvements to future training.
• Provide leadership, coaching, and/or mentoring to a subordinate group.
• Travel to branches as necessary and operate a motor vehicle.
• Perform other duties as assigned by the Training and Development Manager.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Optional coverage for critical illness, legal support, and more.
• Paid federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
• 401(k) with company match.
• Pension plan.
• Volunteer opportunities and credit union-sponsored events.
• Supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed