Learning and Development Specialist

Austin Telco Federal Credit Union • Austin, TX

13h • $65,000 - $77,500 • Onsite

About The Position

The Learning and Development Specialist partners with stakeholders and the Learning and Development Manager to identify learning needs, deliver effective training programs, and support employee development across the organization. The role develops training plans, resources, job aids, and instructional materials; translates technical knowledge into accessible learning experiences; and supports administration of the Learning Management System (LMS).

The specialist facilitates engaging training for employees with varying levels of experience and proficiency through in-person, online, and blended formats. The role also coordinates onboarding and training with HR and leadership, evaluates training through feedback and knowledge checks, and recommends improvements. Work is performed under minimal supervision, and the position may provide leadership, coaching, or mentoring to a subordinate group. Branch travel may be required as necessary.

Requirements

• 3–5 years of financial institution experience.
• 3–5 years of training, facilitation, or instructional delivery experience.
• Strong verbal and written communication skills, including the ability to articulate concepts clearly and create concise training materials.
• Effective presentation skills and the ability to engage diverse audiences.
• Ability to apply sound judgment, follow established procedures, and solve problems involving several concrete variables.
• Proficiency in developing training content and using learning technologies.
• Valid driver’s license and ability to operate a motor vehicle for branch travel as necessary.
• Good credit standing, verified prior to interview.
• Completion of an assessment.
• Successful background check and drug screening upon offer.

Nice To Haves

• Bachelor’s degree in Human Resources, Organizational Development, Education, or a related field.
• Experience designing instructional materials or e-learning content.
• Experience with Learning Management Systems (LMS) administration.

Responsibilities

• Design and develop training plans, resources, and job aids to promote employee knowledge and skill transfer.
• Partner with stakeholders to identify learning gaps, create instructional materials, and implement training solutions aligned with employee development and organizational goals.
• Collaborate with subject matter experts to translate technical knowledge into engaging, accessible learning experiences.
• Create and maintain training procedure manuals, guides, handbooks, visual aids, tutorials, and course materials.
• Assist in managing the Learning Management System (LMS) to deliver, track, and report training data.
• Provide hands-on instruction and facilitate training for employees with varying levels of proficiency and experience.
• Deliver interactive training in in-person, online, and blended formats to small and large audiences.
• Adapt training delivery to learner needs and feedback, establish credibility with audiences, and connect content to job experiences and challenges.
• Coordinate new employee onboarding and training needs with HR and leadership, welcoming and engaging incoming groups of learners.
• Collect participant feedback and conduct knowledge checks, analyze responses, and recommend improvements to future training.
• Provide leadership, coaching, and/or mentoring to a subordinate group.
• Perform work under minimal supervision, handle complex issues, and refer only the most complex issues to higher-level staff.
• Travel to branches as necessary using a motor vehicle.
• Perform other duties as assigned by the Training and Development Manager.

Benefits

• Medical, dental, vision, disability, and life insurance, with optional critical illness coverage, legal support, and other coverage.
• Paid federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
• 401(k) with company match and a pension plan.
• Volunteer opportunities and credit union-sponsored events.
• Supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed