Learning and Development Specialist

First Heritage Federal Credit Union•City of Corning, NY

5d•$23 - $26•Onsite

About The Position

The Learning and Development Specialist organizes and leads the end-to-end design, delivery, and ongoing development of new-hire and continuing talent-development programs aligned with First Heritage Federal Credit Union’s strategic plan and performance standards. The role develops and facilitates classroom and virtual learning, manages onboarding and annual training, creates learning materials, and supports the rollout of programs and systems. The position regularly reports to the credit union’s headquarters in Corning, New York, and may assist with coaching new hires in the retail area and teller-line coverage as needed.

Requirements

Two to five years of similar or related experience, including time spent in preparatory positions.
High school degree or GED.
Ability to regularly report to First Heritage Federal Credit Union’s headquarters in Corning, New York.
Ability to communicate clearly, deliver information in a logical sequence, and explain sensitive or confidential matters with trust and diplomacy.
Ability to work independently or as part of a team, follow written and oral instructions, and handle multiple changing priorities.
Ability to perform basic mathematical calculations accurately and maintain composure under deadlines and quality requirements.
Ability to exercise discretion with confidential matters and provide professional customer service.

Responsibilities

Develop and facilitate engaging classroom and virtual courses and training programs.
Manage and facilitate new-hire onboarding, including follow-up and MSS III training, to build knowledge of the organization’s culture, values, policies, and procedures.
Assist with coaching new hires in the retail area and provide teller-line coverage as needed.
Design learning experiences around learner needs and business objectives using technology, instructional design, adult-learning practices, videos, lectures, role-playing, and multimedia.
Conduct training needs assessments, gap analyses, and evaluations of training effectiveness.
Facilitate the creation, implementation, and maintenance of guides and learning content in various formats.
Provide project rollout and user-testing support for new program and system launches.
Manage annual training and track trainees’ progress through online assessments, observations, and participation.
Support updates to the company intranet and act as a backup administrator.
Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, as well as company policies.
Perform other duties as assigned or directed by management.