Learning and Development Specialist

Gulf Winds Credit Union•Pensacola, FL

8d•$26 - $32•Onsite

About The Position

The Learning and Development Specialist improves employee effectiveness, performance, and organizational capability by designing, developing, delivering, and evaluating learning solutions aligned with the Credit Union’s strategic priorities. The role combines facilitation, instructional design, learning technology administration, knowledge and procedures management, performance support, competency development, and cross-functional project support. The position facilitates training in classroom, virtual, blended, and on-the-job environments; creates learning materials and digital assets; administers the learning management system; and supports knowledge management, procedure governance, competency and career pathway development, workforce planning, organizational development, projects, and change management. It also evaluates learning effectiveness, maintains records and reports, supports Notary and Medallion Certification processes, and performs other job-related duties as assigned. The role is based in-office in Gulf Winds’ Pensacola, Florida market, primarily in an office setting, with a normal schedule of Monday through Friday, 8:30 a.m. to 5:00 p.m. Occasional after-hours work or travel may be required for project deadlines or to attend conferences, seminars, or client meetings.

Requirements

Three to five years of similar or related experience in training, instructional design, learning technology, organizational development, knowledge management, or a related field.
Knowledge of adult learning, instructional design models, eLearning authoring, LMS administration, multimedia and video development, assessment design, and learning evaluation.
Knowledge of knowledge and procedures management, performance support, competency frameworks, career pathways, organizational development, workforce planning support, project support, and change management.
Ability to evaluate and use AI-enabled learning solutions responsibly.
Strong written, verbal, facilitation, consulting, project coordination, data analysis, and quality-assurance skills.
Proficiency with Microsoft Word, Excel, PowerPoint, Teams, and related learning, media, and business tools.
Ability to motivate, influence, coach, and train others; collaborate across functions; handle sensitive information; and build effective relationships with internal stakeholders, vendors, and external partners.
Ability to work in-office in the Pensacola, Florida market and consistently be present in the office.
Ability to participate actively in conference calls and meetings with Credit Union team members and vendors.
Ability to meet occasional after-hours work or travel requirements for project deadlines or conferences, seminars, or client meetings.
Adherence to safety rules and regulations.

Nice To Haves

College degree, BS or BA, in instructional design, education, human resources, organizational development, communications, business, or a relevant field; equivalent applicable experience is also accepted.

Responsibilities

Facilitate new employee orientation and job-function, relationship and service skills, health and safety, compliance, human resources, refresher, and organizational initiative training in classroom, virtual, blended, and on-the-job environments.
Analyze learning needs and design, develop, test, implement, and evaluate engaging learning solutions using instructional design principles.
Create eLearning, facilitator and participant guides, simulations, activities, assessments, job aids, visual aids, multimedia, video tutorials, and other digital learning assets.
Use AI-enabled learning solutions for content development, personalization, accessibility, practice, and performance support in accordance with privacy, security, accuracy, and responsible-use standards.
Administer the learning management system, including course configuration, assignment, testing, publishing, enrollment, completion tracking, reporting, learner support, and learning-record maintenance.
Design and evaluate eLearning courses, support onboarding policy acknowledgments, and monitor required and compliance-related learning.
Develop and maintain accurate, accessible, user-centered manuals, reference guides, job aids, knowledge articles, and related performance-support resources.
Manage the Procedures Management process and procedures database, coordinating review cycles, supporting procedure owners, maintaining documentation standards, and promoting timely updates.
Serve as a company intranet power user and update knowledge-base and organizational communication content.
Support competency management, career pathways, and skills assessments by helping define role-based capabilities, proficiency expectations, learning requirements, development resources, and assessment methods.
Analyze learning and skills data to identify gaps, recommend development opportunities, and support workforce planning related to readiness, internal mobility, succession, and future skill needs.
Provide organizational development, cross-functional project, and change-management support; assess impacts, identify learning and communication needs, support adoption, and develop training and performance-support resources for changes.
Participate in project discovery, testing, implementation, evaluation, and continuous improvement.
Track trainee progress through observation, assessments, data, and supervisor or stakeholder feedback; evaluate learning effectiveness and recommend improvements.
Complete required reports and documentation, attend meetings, and support Notary and Medallion Certification processes.