Learning and Development Specialist

HarmonyCares • ,

1d • $55,000 - $65,000

About The Position

HarmonyCares is a national value-based provider of in-home primary care services for people with complex healthcare needs. The Learning and Development Specialist designs, delivers, and continuously improves training programs that support employee onboarding and ongoing development. The position partners with operational leaders to identify learning needs, determine effective training approaches, and ensure programs support business objectives and performance needs.

The specialist independently owns assigned training programs from content development through delivery and ongoing updates. The role evaluates effectiveness using learner feedback, performance metrics, and operational data, then recommends and implements improvements. It also develops comprehensive training materials and collaborates with operational, clinical, and technical stakeholders to keep programs aligned with changing workflows, systems, and priorities. The role may involve guidance to employees and leaders, cross-functional project work, and travel as required, including travel to Brentwood, Tennessee four times a year.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in training, learning and development, healthcare operations, or a related field.
• Experience designing and delivering training programs in both in-person and virtual environments.
• Ability to assess learning needs and determine appropriate training approaches.
• Strong analytical and problem-solving skills, including the ability to use data to drive decisions.
• Strong communication and presentation skills.
• Ability to work independently and exercise sound judgment in a fast-paced environment.
• Proficiency with Microsoft Office and training or learning management systems.
• Ability to travel as required to support training delivery, stakeholder engagement, and program implementation.

Nice To Haves

• Familiarity with EMR systems such as Athena or similar platforms.
• Bachelor’s degree in a related field.
• Prior experience in healthcare or clinical operations.
• Prior experience with instructional design and adult learning methodologies.

Responsibilities

• Independently design, lead, and oversee onboarding and ongoing training programs for assigned functions or employee populations, aligning them with organizational goals and performance needs.
• Collaborate with operational leaders to assess training needs and select and design effective learning solutions and delivery strategies.
• Own assigned training programs end-to-end, including content development, delivery approach, and ongoing updates.
• Evaluate training effectiveness using learner feedback, performance metrics, and operational data, and modify programs to improve outcomes and sustained performance.
• Recommend improvements to training content, structure, and delivery to enhance employee performance and engagement.
• Design, develop, and maintain curricula, lesson plans, guides, and supporting training resources that reflect best practices and current workflows.
• Partner with operational, clinical, and technical stakeholders to keep training aligned with evolving workflows, systems, and business priorities.
• Provide guidance to employees and leaders on training-related topics and learning approaches.
• Maintain knowledge of industry trends, learning technologies, and instructional best practices, and integrate relevant innovations into training design and delivery.
• Lead or contribute expertise to cross-functional projects involving training, onboarding, system adoption, and operational improvement.

Benefits

• Health, dental, vision, disability, and life insurance.
• 401(k) retirement plan with company match.
• Tuition, professional license, and certification reimbursement.
• Paid time off, holidays, and volunteer time.
• Paid orientation and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED