Leader on Duty

Crossroads YMCA•Cedar Creek Township, IN

1d•Onsite

About The Position

The Leader on Duty supports the YMCA’s mission of strengthening the community through youth development, healthy living, and social responsibility. Under the direction of the Designated Director, this position supervises, monitors, and provides direction across the branch and grounds, including parking lots, particularly during emergencies and conflicts. The Leader on Duty uses strong interpersonal skills to relate to people of all ages, prevent and resolve issues, and promote a safe, friendly, and welcoming culture. The position supports customer-centered service, membership growth, participant satisfaction, member and staff retention and safety, and staff supervision, onboarding, training, and coaching. The Leader on Duty helps ensure an inviting environment that serves everyone.

Requirements

At least 1 year of job-related experience.
Previous management experience.
Excellent interpersonal, communication, and problem-solving skills.
Ability to relate and communicate effectively with diverse groups from all social and economic segments of the community.
Complete New Employee Orientation, MOD Orientation Training, and CPR/AED/First Aid/Oxygen certification within 30 days of hire.
Visual, auditory, and verbal ability to communicate effectively.
High level of alertness, concentration, and initiative.
Sufficient strength, agility, and mobility to perform job responsibilities.
Ability to lift 50 lbs. and stand, walk, or sit for extended periods; occasionally stoop or bend.
Dress in business casual and maintain a neat, professional appearance.

Responsibilities

Communicate the mission, vision, and values of the Crossroads YMCA.
Greet and assist members, guests, and staff courteously and professionally, providing excellent customer service.
Provide supervision, leadership, support, and direction to team members and guests.
Implement member service and engagement strategies that support new-member recruitment and existing-member retention.
Conduct interviews and tours for prospective members and sell memberships and programs.
Build relationships among members and help them connect with one another and the YMCA.
Respond to member and community inquiries and concerns in a timely manner.
Inform the supervisor or director of unusual situations or unresolved issues in a timely manner.
Apply YMCA policies and Code of Conduct behaviors when providing membership services.
Monitor the facility for safety and service needs, serve as a first responder, and follow emergency procedures.
Collaborate with YMCA leadership and staff to provide consistent security and prompt service to members, program participants, and volunteers.
Perform light housekeeping and maintenance as necessary.
Follow YMCA policies and procedures, with particular attention to safety and professional conduct.
Perform other duties as assigned.