Hospital Leader on Duty

Petco•Mansfield, TX

10d

About The Position

The Hospital Leader on Duty provides veterinary care to full-service hospital patients and customer care to their owners, representing Petco’s mission and values. The role sets the tone for technical and customer support partners and fosters team cohesion and motivation. It oversees hospital operations and supervises paraprofessional staff while providing and coordinating patient care under the supervision of veterinarians and credentialed veterinary technicians. The position also supports clients, maintains the hospital environment, and participates in staff training.

Requirements

Preferred: at least one year of previous experience working in a veterinary practice, or sufficient experience to ensure excellent performance of the listed skills.
Leadership capabilities.
Excellent written and verbal communication skills.
Compassionate and sympathetic demeanor, with the ability to remain professional during emotional and stressful situations.
Telephone and computer skills.
Ability to work as part of a team, learn new techniques and treatments, offer creative ideas, and accept change.
Ability to bend, kneel, lift up to 30 pounds as necessary, and stand for long periods.

Responsibilities

Greet clients and patients, escort them to exam rooms, obtain weights and vital signs, collect patient histories, and document visits in electronic medical records.
Assist doctors with routine and emergency appointments, surgery, dentistry, and euthanasia under the supervision of veterinarians and credentialed veterinary technicians.
Restrain patients, collect and process laboratory samples, handle and dispense medications as directed by a veterinarian, and maintain electronic medical records.
Answer and route telephone calls, schedule appointments, provide client education, relay test results, and maintain and update client and patient records.
Prepare patients for surgical and dental procedures and assist veterinarians or veterinary technicians with anesthetizing patients.
Under veterinary or veterinary technician supervision, monitor patients under anesthesia and during recovery, and prepare them for discharge or transfer to an overnight care facility.
Under supervision, provide in-hospital treatments, including injectable and oral medications and intravenous fluid therapy; attend to patients’ cleanliness, food and water, and walks when necessary.
Train new staff members and share knowledge as required.
Keep the hospital environment neat and clean, following necessary and scheduled cleaning routines.
Take ownership of an assigned hospital task, such as inventory ordering or scheduling.
Monitor wait times and make accommodations during busy periods or emergencies.
Uphold and enforce Petco and Vetco Total Care policies.
Oversee hospital operations and supervise paraprofessional staff.
Communicate regularly with clients, service teams, and management in Vetco Total Care Hospitals and Pet Care Centers.