Hospital Leader on Duty

Petco•Kinnelon, NJ

About The Position

The Hospital Leader on Duty provides veterinary care to hospital patients and customer care to their owners while representing Petco’s mission and values. The role sets the tone for technical and customer support partners and helps foster cohesion and motivation within the hospital team. The position oversees hospital operations and supervises paraprofessional staff, while performing and coordinating patient-care, client-service, and hospital-maintenance duties under the stated veterinary supervision.

Requirements

At least one year of previous veterinary-practice experience is preferred, or sufficient experience to ensure excellent performance of the listed skills.
Leadership capabilities.
Excellent written and verbal communication skills.
Compassionate and sympathetic demeanor, with the ability to remain professional during emotional and stressful situations.
Telephone and computer skills.
Ability to work as a team member, learn new techniques and treatments, offer creative ideas, and accept change.

Nice To Haves

At least one year of previous experience working in a veterinary practice.

Responsibilities

Greet clients and patients, escort them to exam rooms, obtain and record weights and vital signs, collect patient histories, and document visits in the electronic medical record.
Assist veterinarians with routine and emergency appointments, surgery, dentistry, and euthanasia under the supervision of a veterinarian and credentialed Veterinary Technicians.
Restrain patients; obtain and process laboratory samples; handle and dispense medications as directed by a veterinarian; and maintain electronic medical records.
Monitor telephone lines, route calls, schedule appointments, educate clients, relay test results, and maintain and update client and patient records.
Prepare patients for surgical and dental procedures and assist with anesthetizing patients.
Under veterinary or Veterinary Technician supervision, maintain patients under anesthesia while monitoring vital parameters, support recovery, and prepare patients for discharge or transfer to overnight care.
Under supervision, provide in-hospital treatments for sick patients, including injectable and oral medications and intravenous fluid therapy; keep patients clean, watered, and fed as directed; and walk canine patients when needed for elimination.
Train new staff members and share knowledge as required.
Keep the hospital neat and clean, performing cleaning as needed and according to a maintenance schedule.
Take responsibility for an assigned hospital task, such as inventory ordering or scheduling.
Monitor and answer practice-phone calls, route calls, and schedule appointments as needed.
Monitor wait times and make accommodations during busy periods or emergencies.
Uphold and enforce Petco and Vetco Total Care policies.
Oversee hospital operations and supervise paraprofessional staff.
Communicate regularly with clients, service teams, and management in Vetco Total Care Hospitals and Pet Care Centers.