Leader In Training (Full-Time)

South Plains Mall•Lubbock, TX

8d•Onsite

About The Position

The Leader in Training (LIT) and Floor Leader helps fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. Working directly with the Store Manager and Leadership Team, the LIT develops sales, recruits new Teammates, and provides leadership. The position focuses on delivering engaging, knowledgeable Guest service; achieving personal and team sales goals; supporting Teammate recruiting, training, and development; and managing visual merchandising and store operations. The LIT models leadership and professional conduct, maintains a positive store environment, and helps keep the store organized, secure, and shoppable. The role has no supervisory responsibilities.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Physical ability to stand, walk, handle objects, reach, climb or balance, jump, stoop, kneel, crouch, crawl, and talk or hear; occasional sitting is required.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.
Vision abilities including close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Greet Guests, provide knowledgeable and engaging service, answer questions, recommend merchandise, and help Guests find products suited to their needs.
Suggest additional merchandise, demonstrate products, share product knowledge, and create a wardrobing experience.
Maintain knowledge of sales, promotions, payment and exchange policies, and security practices.
Meet personal sales-per-hour, average sales, and total net sales goals, and support Teammate sales presentations using the Sales Presentation Guide.
Support Guest loyalty and business-building activities, including fit appointments, the Buckle credit card, and Guest Connect.
Build Guest relationships and a client-based business; recognize and communicate Guest levels and work to expand Guest product selections.
Model leadership, showmanship, customer service, attentiveness, and consistent performance standards.
Identify recruiting opportunities and assist in leading, motivating, training, and educating new Teammates on accountability, shift orientation, Loss Prevention, and sales presentation standards.
Participate in daily setup, training, impacting, and reviewing, and use the Performance Tracker effectively.
Coach Teammates on denim showmanship, denim fit cards, dress code, daily tasks, and Guest engagement.
Develop departmental results, balance department-manager actions within the assigned segment, and complete the mid-week check-in.
Maintain awareness of Guests, keep fellow leaders and Teammates updated, and ensure Guests are helped and involved with products.
Own and influence product zones through product knowledge, placement, presentation, weekly checklists, and product life-cycle tracking.
Assign zones and projects to Teammates with specific learning goals, and verify adherence to visual standards, the visual library, and the Weekly Visual Checklist.
Learn, demonstrate, and execute tools and videos related to zone ownership; identify merchandising opportunities and communicate recommendations to the Store Manager.
Give informative and influential store tours and ensure the sales floor is appropriately sized and new freight is displayed.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Use the planner and complete opening and closing checklists; recognize security risks and theft, follow Loss Prevention guidelines, and conduct daily bag and purse checks.
Execute and teach Point of Sale procedures, handle Corporate Office calls appropriately, and follow procedures for returns, exchanges, payments, and Loss Prevention.
Navigate and execute tools on the home page and provide guidance and feedback to non-sales positions.
Complete scheduled shifts and cover shifts when needed.
Report merchandise handling concerns to the Store Manager and communicate policy violations or Teammate and Guest concerns promptly and confidentially to appropriate leaders or Human Resources.
Maintain a clean, organized, and shoppable store; follow Buckle’s Code of Ethics, policies, procedures, and handbooks.
Give and receive feedback, support Leadership, promote personal and store growth, maintain professional relationships, and contribute to positive team spirit.
Perform special projects and other duties as assigned.