US-Lead

Apple•Aventura, FL

16h

About The Position

Apple Retail Leads help deliver an only-at-Apple experience by supporting customers and team members while contributing to operational excellence. They take a whole-store perspective and work alongside the Store Leadership team, spending most of their time with the team and customers. Leads make sure team members have the support, tools, and resources needed to provide exceptional customer interactions, and help the store remain operationally ready, particularly by enabling the sales team.

Requirements

Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and to reliably attend work as scheduled, in line with local laws and subject to approved accommodations.
Experience in retail or sales, or related work experience.
Experience mentoring or leading others, personally or professionally.

Nice To Haves

Ability to motivate others toward performance goals through open dialogue, collaboration, and recognition.
Ability to resolve conflict and settle differences productively.
Ability to work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
Excellent attention to detail and organizational skills.
Ability to work autonomously and take initiative without close supervision.
Ability to drive results individually and by enabling others through leadership and collaboration.
Ability to allocate resources and adjust processes to provide an exceptional customer experience.
Ability to communicate effectively and tailor communication style to different audiences.

Responsibilities

Act as a role model and mentor, encouraging customer engagement.
Use expertise in Apple products and services to drive customer engagement and sales and build customer loyalty.
Organize people and sales-floor workflow, including relevant communications to team members and leadership, to optimize the customer experience.
Communicate sales strategy to the team in a timely manner and partner with the leadership team to execute it.
Energize, inform, and align team members around store performance goals, priorities, and communications.
Address time-sensitive team member feedback, questions, and concerns, escalating issues to Store Leadership as appropriate.
Address store operational needs, including opening and closing procedures, cash management, and overrides.
Provide customer service and support in other areas of the store as needed.
Contribute to an inclusive environment by respecting differences and remaining curious to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.