Lead Veterinary Receptionist
About The Position
East Greenbush Animal Hospital is hiring a full-time Lead Client Services Representative to lead its front desk and set the standard for client service and team excellence. The role guides and mentors the front desk team, supports smooth workflow, and helps deliver exceptional client experiences. The Lead Client Services Representative discusses procedures, coordinates appointments, anticipates client needs, and supports strong client relationships and patient care. East Greenbush Animal Hospital is a progressive five-doctor small animal practice near Albany, New York, founded in 2003. It provides preventative care, orthopedic and soft tissue surgery, dentistry with dental radiography, internal medicine, digital X-ray, and ultrasound. The hospital is paperless and operates in a 7,200-square-foot facility. Hospital hours are Monday and Wednesday, 7:00 AM–7:30 PM; Tuesday, Thursday, and Friday, 7:00 AM–6:30 PM; and Saturday, 7:30 AM–12:30 PM, with every other Saturday required. The hospital is closed Sundays.
Requirements
- At least 2 years of veterinary experience.
- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- A genuine love for animals and a desire to contribute to their well-being.
Nice To Haves
- Proficiency in veterinary software systems.
Responsibilities
- Deliver outstanding, compassionate client service and set the tone for the front desk.
- Serve as a resource for client service representatives, providing support, guidance, and on-the-job coaching.
- Assist with training and onboarding new front desk team members.
- Resolve conflicts among front desk staff members.
- Screen telephone calls calmly, professionally, and empathetically, and assist the Practice Manager with escalated calls.
- Ensure accurate scheduling, check-in and check-out, and client communication.
- Maintain strong knowledge of hospital services, policies, and pricing.
- Support daily workflow through effective communication with doctors, technicians, and management.
- Help ensure phones, emails, and online requests are handled promptly and consistently.
- Model reliability, professionalism, and a positive attitude.
- Assist with front desk coverage and scheduling needs as necessary.
- Ensure accurate invoicing, estimates, and payment processing.
- Help maintain organization and efficiency at the front desk.
- Identify opportunities to improve the client experience and front desk processes.
- Adapt to a fast-paced, emotional, and changing environment.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan for full-time employees
- Professional development opportunities
- Employee pet discount
- $1,500 sign-on bonus
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
