Lead Veterinary Receptionist
About The Position
Bucksport Veterinary Hospital is hiring a full-time Lead Veterinary Receptionist to lead the front desk, set a high standard for client service, and support team excellence. The role guides and mentors front desk team members, keeps workflows running smoothly, and helps create positive client experiences. The receptionist discusses procedures, coordinates appointments, and anticipates client needs to support strong client relationships and patient care. The position is full time, Monday through Friday, with a schedule of either four 10-hour shifts or five 8-hour shifts, generally between 7:30 AM and 5:00 PM. No weekend hours are required. The hourly salary is $22–$25, based on skills, experience, and qualifications. Bucksport Veterinary Hospital is a full-service small-animal practice offering routine wellness care, vaccinations, diagnostics, surgery, dental work, and emergency support in a modern, renovated facility. The practice emphasizes preventive care and offers customizable wellness plans. Its team provides personalized care in a warm, welcoming environment and is committed to integrity, teamwork, inclusion, and a genuine love for animals.
Requirements
- At least 2 years of veterinary experience.
- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- A genuine love for animals and a desire to contribute to their well-being.
Nice To Haves
- Proficiency in veterinary software systems.
Responsibilities
- Deliver compassionate client service and set the tone for the front desk.
- Support, guide, and coach client service representatives.
- Assist with training and onboarding front desk team members.
- Help resolve conflicts among front desk staff.
- Screen telephone calls professionally and empathetically, and assist the Practice Manager with escalated calls.
- Ensure accurate scheduling, check-in, check-out, and client communication.
- Maintain strong knowledge of hospital services, policies, and pricing.
- Communicate effectively with doctors, technicians, and management to support daily workflow.
- Help ensure phones, emails, and online requests are handled promptly and consistently.
- Model reliability, professionalism, and a positive attitude.
- Assist with front desk coverage and scheduling needs as necessary.
- Ensure accurate invoicing, estimates, and payment processing.
- Help maintain front desk organization and efficiency.
- Identify opportunities to improve the client experience and front desk processes.
- Adapt to a fast-paced, emotional, and changing environment.
Benefits
- Medical, dental, and vision insurance.
- Paid time off.
- 401(k) plan for full-time employees.
- Professional development opportunities.
- Employee pet discount.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
