Lead Veterinary Receptionist
About The Position
Bucksport Veterinary Hospital is hiring a full-time Lead Veterinary Receptionist to lead the front desk and set a high standard for client service and team performance. The role guides and mentors the front desk team, supports smooth daily workflows, and helps create exceptional client experiences. The Lead Veterinary Receptionist discusses procedures, coordinates appointments, and anticipates client needs to strengthen relationships and support patient care. The schedule is Monday through Friday, 7:30 AM to 5:00 PM, typically arranged as either four 10-hour shifts or five 8-hour shifts. Weekend hours are not required. The position offers $22–$25 per hour, based on the candidate’s skills, experience, and qualifications. Bucksport Veterinary Hospital is a full-service small-animal practice providing wellness care, vaccinations, diagnostics, surgery, dental work, and emergency support in a modern, renovated facility. The practice emphasizes preventive care, offers customizable wellness plans, and describes its team culture as compassionate, supportive, collaborative, and focused on integrity, teamwork, and quality care. It is committed to celebrating diversity and providing inclusive service in the community.
Requirements
- At least 2 years of veterinary experience.
- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- A genuine love for animals and a desire to contribute to their well-being.
Nice To Haves
- Proficiency in veterinary software systems.
Responsibilities
- Deliver compassionate client service and set the standard for the front desk.
- Serve as a resource for client service representatives (CSRs), providing support, guidance, and on-the-job coaching.
- Assist with training and onboarding new front desk team members.
- Resolve conflicts among front desk staff members.
- Screen telephone calls calmly, professionally, and empathetically, and assist the Practice Manager with escalated calls.
- Ensure accurate scheduling, check-in and check-out, and client communication.
- Maintain strong knowledge of hospital services, policies, and pricing.
- Support daily workflow through effective communication with doctors, technicians, and management.
- Help ensure phones, emails, and online requests are handled promptly and consistently.
- Model reliability, professionalism, and a positive attitude.
- Assist with front desk coverage and scheduling needs as necessary.
- Ensure accurate invoicing, estimates, and payment processing.
- Help maintain front desk organization and efficiency.
- Identify opportunities to improve the client experience and front desk processes.
- Adapt to a fast-paced, emotional, and changing environment.
Benefits
- Comprehensive benefits package including medical, dental, and vision insurance.
- Paid time off.
- 401(k) plan for full-time employees.
- Professional development opportunities.
- Employee pet discount.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
