Lead Teller

KeyBank • Ellsworth, ME

5d • $19 - $25 • Onsite

About The Position

The Lead Teller serves as a problem solver, trusted advisor, and partner to clients and businesses in KeyBank communities. In an in-person branch setting, this role provides distinctive client service, resolves complex servicing issues, and identifies financial wellness opportunities by listening to clients and connecting them with a Banker for deeper conversations. The Lead Teller performs teller functions accurately and efficiently while coaching other Tellers and supporting a strong client experience.

The role manages the day-to-day teller line, including scheduling and staffing, coaching and observing Tellers, and maintaining branch operational standards and compliance with regulatory, security, and internal audit controls. The Lead Teller also supports onboarding and training, stays current on products and policies, and helps clients use financial tools to pursue their goals. Work on Saturdays may be directed by management.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 3 years of demonstrated superior client relationship skills.
• At least 3 years of cash-handling experience.
• Working knowledge of PCs, Windows-based applications, and calculators.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills and ability to manage multiple tasks.
• Knowledge of client accounts and banking relationships, with sound judgment in client interactions and transactions.
• Strong sales and service skills, including presenting products and services and educating clients about access channels such as ATMs, online banking, and telephone banking.
• Strong work ethic, high integrity, and ability to make reasonable decisions in the absence of direction.
• Excellent time management skills.
• Ability to manage teller-line activities, process transactions accurately and efficiently, maintain compliance, and provide exceptional client service.
• Ability to process cash transactions securely, including deposits and withdrawals, and balance cash drawers at the end of each shift.
• Ability to promote bank products and services, identify sales opportunities, and achieve sales targets.
• Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

• Notary License.

Responsibilities

• Provide an attentive, distinctive client experience and foster a strong client experience culture.
• Perform teller functions efficiently, effectively, and accurately in an in-person branch setting, while coaching other Tellers to do the same.
• Identify and resolve complex client servicing issues.
• Listen for financial wellness opportunities and appropriately transition clients to a Banker.
• Help clients work toward financial goals using financial wellness tools.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
• Manage the day-to-day teller line, including scheduling tellers, addressing staffing issues, observing and coaching tellers, and overseeing operational standards.
• Provide branch staff with direction and guidance on operational and regulatory procedures.
• Review and maintain knowledge of product guides, fees, policies, and current offerings.
• Support the Branch Manager in onboarding and training new Tellers.
• Work on Saturdays as directed by management.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in clients' best interests.
• Perform other assigned duties; duties and responsibilities may change or be added.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED