Lead Teller

PNC•Camp Hill, PA

20d•Onsite

About The Position

As a Lead Teller in PNC’s retail organization, based in Camp Hill, Pennsylvania, you coach, mentor, and lead tellers by example. The role focuses on delivering a distinctive customer experience that supports customers’ financial well-being and loyalty while identifying opportunities to deepen customer relationships. You process customer interactions, explain available options for financial transactions, and refer customers to appropriate banking products and branch staff. You guide tellers in customer conversations, lobby engagement, and the use of technology and other resources to help customers manage transactions. You also support clear communication, accurate transaction handling, and problem resolution. In partnership with the Branch Manager, you assist with performance management and new-hire selection. You help ensure daily teller and branch operations are completed efficiently and accurately while following policies, procedures, and established judgment limits. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience.
Related experience or product knowledge is needed to accomplish the primary duties.
A university or college degree, high school diploma, or GED is typically not required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
No required certifications or licenses.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Coach, mentor, and lead tellers by example to deliver a strong customer experience and support customer financial well-being and loyalty.
Process customer interactions, educate customers about available financial transaction options, identify banking opportunities, and make appropriate referrals.
Coach tellers in identifying opportunities through meaningful customer conversations and referring customers to branch staff.
Guide tellers in lobby engagement and positioning PNC products to meet customer needs.
Educate customers on managing financial transactions using available technology, tools, and resources.
Coach tellers in communication, transaction handling, and problem resolution.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Adhere to applicable policies and procedures and exercise sound judgment within established limits.
Manage business risks in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and years of service.